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Service Advisor
4 months ago
Customer Service Advisor
Location : Volkswagen St Albans
Hours : hours per week, including Saturday mornings on a rota basis
Salary: £competitive basic plus uncapped OTE
Benefits : 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
Bonus & Commission: Includes a uncapped OTE and Bonus Scheme
Who we are
Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.
We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.
The Volkswagen brand currently ranks No1 in the UK Market, with an iconic vehicles line up and rich automotive heritage.
The role
As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.
Who you are
• Previous customer service experience is essential
• You will be passionate about the customer journey and giving a great customer experience
• You are comfortable working to deadlines and managing customer expectations with regular communication and updates
• You will have strong attention to detail and organised as you will manage your own customer base and workload
• Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
• Tech savvy, ideally having used CRM systems in the past
What you’ll do
• Establish and manage the customer relationship ahead of their booking, greeting them on arrival
• Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
• Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes
• Complete all administration duties linked to the customer in an accurate and sympathetic manner
• Proactively supporting the customer with future requirements
• Working as part of a team to drive outstanding customer service and retention
If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
