Product Specialist
3 weeks ago
At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. Our customers use our software to run their global logistics businesses, and amongst our most vital offerings is our customs product. With more than countries in our sights, our customs product is being systematically developed with flexibility and functionality designed to meet the complex day to day local compliance needs of countries across the globe.
No two countries are the same, which is what makes our comprehensive customs functionality so powerful. Our customers are the largest freight forwarders on earth, and they operate all over the globe. Maintaining compliance with customs legislation, whilst submitting declarations in a timely manner are crucial to their operations.
These are the challenges our customers face, and what our products allow them to solve. However, to build these products, we need to understand their problems and design the right solution. That’s where you come in.
As a product specialist, you see our customers challenges as opportunities. You use your knowledge of UK customs to get into the fine detail, and find the solutions others miss. You turn our customers pain points into articulate requirements, and you work with your team to solve the problems our customers didn’t even know they had.
The Responsibilities
Investigate and provide solutions to complex issues Deliver high quality customer service in the form of 2nd line support Writing up requirements for new features and functionality Assess existing functionality and recommend areas for improvement Documenting supporting content and release notes Analyse and document processes Identify and evaluate inefficiencies and recommend optimal business practice and system functionality/ behaviour Product development review (UAT/ QA) for software fixes and new features Work collaboratively with customers and development throughout the lifecycle for new features-
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