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Receptionist - General Practice

4 months ago

Nottingham, United Kingdom Rivergreen Medical Centre Full time

Job summary

PREVIOUS APPLICANTS NEED NOT APPLY.

Working in our busy Doctors reception for 30 Hours a week in Clifton, Nottingham.

Projecta positive and friendly image to patients and other visitors, either in personor via the telephone. Receive, assistand direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way. Provide general assistance to the practiceteam. Undertake a variety ofadministrative duties to assist in the smooth running of the practice includingthe provision of clerical support to clinical staff and other members of thepractice team.

Therole will involve working to ensure that the surgerys appointments, systems andprocesses are as effective as possible to allow us to deliver an outstandinglevel of personal medical services to the patients of the practice.

Your practice should be safe; effective; caring;responsive to all patients needs

Main duties of the job

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries

Explain procedures as necessary

Process personal and telephone requests for appointment, visits and telephone consultations according to practice protocols and guidelines

Receive and make telephone calls as required divert calls promptly and appropriately and take messages ensuring accuracy of details and prompt appropriate delivery

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

Take and put prescription request from patients over the front counter in accordance with practice guidelines

Processing and distributing incoming (and outgoing) mail, scanning

Keeping reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter

Computer data entry processing and recording information in accordance with practice procedures

Look at our website for more details JD and PS

About us

AFamily Medical Practice in the heart of Clifton, Nottingham. we serve acommunity with complex health needs.

Wehave 7 GPs, 5 in the nursing team and a whole host of additional clinical rolesand a fully comprehensive administrative team.

Wehave the tram on the doorstep and free on site parking as well as the highstreet and park a stones throw away for your lunch break if you fancy a wonder.

Weare conveniently situated between Nottingham, Derby and Loughborough close tothe A50, A46 and M1.

for more details

Job description

Job responsibilities

The following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Other tasks will include

Reception

· Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

· Deal with all general enquiries

· Explain procedures as necessary

· Process personal and telephone requests for appointment, visits and telephone consultations according to practice protocols and guidelines

· Receive and make telephone calls as required – divert calls promptly and appropriately and take messages ensuring accuracy of details

and prompt appropriate delivery

· Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

· Receiving patients consulting with members of practice team

· Take and put prescription request from patients over the front counter in accordance with practice guidelines

· Hand completed repeat prescriptions to patients, checking name and address

· Explain practice arrangements and formal requirements to new patients and ensure procedures are completed

· Processing and distributing incoming (and outgoing) mail

· Scanning

· Advise patients of relevant charges for private services, accept payment and issue receipts for same

· Keeping reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter

· Be able to cover all reception positions as necessary

· Have working knowledge of telephone system

Administration

· Mail to patients and required, calls and reminders

· Photocopy as requested

Other responsibilities

· To have a thorough knowledge of all practice procedures

· To work in accordance to practice protocols

· Ensure building security – have thorough knowledge of doors/windows/alarms

· Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

· Computer data entry – processing and recording information in accordance with practice procedures

· Providing clerical assistance to practice staff as required from time to time

· Undertake any additional duties as requested by the partners or the practice manager

Duties may be varied from time to time under the direction of the practice manager, dependant on current and evolving practice workload and staffing levels.

Secondary responsibilities

In addition to the primary responsibilities,

· Keep up to date with mandatory training

· Continue ongoing professional development

· Keep up to date with practice policies and procedures

Person Specification

Qualifications

Essential

GCSE Maths and English 4 or C minimum

Desirable

Knowledge of General Practice and System One

Experience

Essential

Receptionist

Desirable

General Practice Experience