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Client Account Manager
3 months ago
Description:
Mercer Marsh Benefits - Glasgow
Mercer Marsh Benefits (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.
We are on the look-out for enthusiastic and dedicated individuals to join our Employee Benefits team as a Client Account Manager in our Glasgow office. This part of our successful business is responsible for advising commercial clients on all aspects of the insured benefits relating to Pensions, Group Income Protection, Group Life Assurance and Critical Illness.
This is a fantastic opportunity for someone with a strong customer service and sales background looking to continue their career with a world leading professional services company.
Client Account Manager
What can you expect?
What you will be rewarded with:
We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office with a blend of office days and home days to be spent working on a remote basis. Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.We will rely on you to:
Build strong client relationships Deal with client and member queries (verbal and written), with support as appropriate in line with service level agreements to ensure timely client delivery Manage Client renewals and identify growth opportunities Provide solution based problem solving Adhere to varying regulations for compliance and audit purposes Maintain ongoing communication with clients, colleagues and providers Partner with internal/ external stakeholders to achieve best service for client Ensure quality of own work Develop and maintain appropriate technical and market knowledge Support revenue reporting activity as appropriateWhat you need to have:
Previous client service or sales experience within a professional office setting Strong communication and relationship building skills Excellent working knowledge of Microsoft Office suite Proven ability to work on own and as a team player, establishing good rapport with clients and colleagues Excellent time management and planning/organisational skills, ability to work to deadlinesWhat makes you stand out?
Previous Employee Benefits or Financial Services based experience (not essential)Mercer
