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Senior F&B Assistant

3 months ago

West London London, London, United Kingdom Copthorne Tara Hotel London Kensington Full time

The Copthorne Tara Hotel London Kensington is seeking for a full-time Senior F&B Assistant totake ownership for the areas within your responsibility supporting the F&B management team at all times, focusing on presentation standards, customer service excellence, revenue generation and profitability


Your Key focus will be:

  • To provide seamless and effective service, supervise and manage the F&B assistants' actions.

  • Assist in educating new team members about appropriate protocols, menu knowledge, and service standards
  • Based on workload and staffing levels, assign duties to the team, such as setting up seating, taking orders, and serving customers
  • Engage with customers to make sure their eating experience lives up to or beyond their expectations; respond politely and professionally to any problems or grievances
  • Manage the reservation system, making sure reservations are accurate and making the best possible seating arrangements to fill the restaurant to the fullest
  • Communicate any particular preferences or dietary restrictions to the kitchen staff in order to ensure prompt preparation and delivery of food orders
  • Accurately and quickly process payments from visitors, including accepting cash and credit card payments
  • Oversee closing tasks like inventory replenishment, cleaning, and financial reconciliation to make sure the restaurant is ready for business the following day
  • To develop and maintain good working relationships with all departments in the hotel.
  • To ensure that all Licensing Laws are adhered to
  • To be fully conversant with the Company's procedures for hygiene, health and safety
In return we offer:

  • We offer a benefits package including:

    • Social Events, Wellbeing and Team Activities
    • Training and development
    • Cash Health Plan cover option available
    • Apprenticeship/Placement opportunities
    • Career development and salary reviews
    • Interest free Season Ticket Loan Scheme
    • Uniform (Laundry / Dry Cleaning for Uniform)
    • Meals Provided on Duty
    • Length of Service related holiday scheme
    • Eye Care Vouchers
    • Employee Discounted Accommodation and F&B
    • Life Assurance
    • Recommend a Friend Scheme
    • and many more.

    ***As well as real opportunities to develop and gain promotion within the industry.

About the Hotel

The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.

Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant& Bar or relax in our tea lounge.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.


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