Reception Manager
2 months ago
Evocative of Vienna in the early twentieth century, Fischer’s is an informal neighbourhood restaurant situated on Marylebone High Street.
Why work with us as Reception Manager:
- Access personalised training, mentorship programmes, clear career paths and genuine opportunities for personal development.
- Highly attractive bonuses in our Refer a Friend scheme, as well as other reward and incentive programmes.
- Discounts on gym memberships, retail and travel.
- Industry supplier trips as well as access to masterclasses and workshops.
- Enhanced Maternity and Paternity.
- Enjoy discounted rates at any of our restaurants as well as Minor Hotels globally.
- An additional day's holiday every year, for your first five years.
- Access to Mental Health counselling, plus legal and financial advice via our employee assistance programme.
- Access to English lessons.
- Lead the reception during busy services, ensuring a warm and welcoming atmosphere for guests.
- Manage, mentor, and motivate a team of receptionists to deliver outstanding guest service and uphold the highest standards of hospitality.
- Control the flow of the restaurant by managing reservations and walk-ins in a timely manner.
- Nurture and maintain relationships with guests, ensuring they feel welcomed and valuable.
- Maintain effective communication with other departments to ensure a smooth flow of information and services.
- Handle any queries in a polite, professional and helpful way.
- Provide ongoing training to reception staff, fostering a culture of continuous improvement and exceptional service.
- Contribute ideas and initiatives to enhance guest services and overall guest experience when attending management meetings.
- Previous managerial/supervisory experience on a busy reception in a similar restaurant environment.
- Strong leadership and interpersonal skills, able to communicate clearly with bot guests and team members.
- Excellent organisational and multitasking abilities.
- Knowledge of and an interest in the local area and current affairs.
- A natural passion for hospitality and a desire to anticipate and exceed guest expectations.
- Experience of working with SevenRooms or Open Table systems would be beneficial.
- Guest-centric mindset with a commitment to delivering exceptional service.
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