Customer Service Manager
1 month ago
Customer Service Manager - STAHLS' UK
Based in Braintree on site
Be part of the world’s most dynamic heat print technology company. Leading the way in garment decorating since 1932. Stahls’ are a respected partner of FC Barcelona, the NFL, NBA, and many more.
We are passionate about helping garment decorators and brands of all sizes. At Stahls’ you get to work with customers that you can see everywhere. From established brands to new niches.
STAHLS' UK is the UK division of the internationally renowned GroupeSTAHL, the leader in Heat Transfer Technology. We specialise in manufacturing heat-applied transfers, heat press equipment, and HTV materials, serving both B2B and B2C markets.
This excellent opportunity to join STAHLS' UK comes during an exciting period of growth. As a key member of our friendly and expanding UK team, you will play a crucial role in our journey to further enhance our customer service support promise by bring your wealth of experience and expertise to the role.
You will be supported by an international family of dedicated and knowledgeable professionals who are all committed to continuous expansion and success.
Our employees are provided with numerous opportunities for career growth, contributing to various tasks and demonstrating progression within the company on a global basis. Join our team and bring your enthusiasm to our welcoming work environment.
The Role
Customer Service Manager - STAHLS' UK
The Customer Service department is the first point of contact for our customers and a vital part of our team at STAHLS' UK. We are seeking an experienced Customer Service Office Manager to deliver exceptional customer service and promote this ethos throughout the business and team.
Key Responsibilities:
- Enhance the customer service experience, cultivate engaged customers, and support organic growth.
- Supervise daily operations in the customer service department.
- Address customer service issues promptly.
- Interact with customers daily, answering questions and directing them to the appropriate services.
- Develop and implement effective customer service procedures, policies, and standards.
- Set and consistently meet customer satisfaction targets with the team and share with CS leads internationally
- Analyse statistics and compile accurate, detailed reports.
- Train, mentor, and manage Customer Service Assistants, fostering their skill development and career growth.
- Maintain an orderly workflow according to priorities.
- Manage a high volume of incoming calls and emails.
Skills Required
- Ideally knowledge of print processes, digital print, screen print and experience of art working.
- Proven experience as a Customer Service Manager and Office Manager. Min 5 years in leadership position.
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques.
- Proficient in using computer systems and software relevant to the industry, Freshdesk, Zendesk, CRM (Keap), MSOffice suite.
- Professional and confident telephone manner.
- Ability to remain calm under pressure.
- Excellent verbal and written communication skills.
- Ability to organise workload to meet deadlines.
- Strong attention to detail.
- Excellent problem-solving skills.
- Ability to multi-task.
- Proven ability to lead teams
- Ideally experience in manufacturing and equipment support
Salary
Salary negotiable DOE
Job Type
Full-time
Benefits
- Pension (probation period)
- DIS
- On-site parking
**Schedule:**
- 8-hour shift
- Monday to Friday
- No weekends
Ability to commute.
Braintree, CM7 3RG. UK
Application Questions
- What are your salary expectations?
- Do you have a notice period? If yes, how long is this period?
- Professional references will be requested.
Experience
- Customer Service: Min 5 years (required)
Location
In person
How to apply
CV to Martin Borley, Executive Managing Director Stahls’ UK & Europe.
We have other current jobs related to this field that you can find below
-
Customer Service Manager
1 week ago
London, UK, UK, United Kingdom Excent Capital Ltd Full timeAbout the companyExcent Capital Ltd is a regulated international investment broker headquartered in London. We have offices in Seychelles, Mexico and Brazil. We offer our clients a global investment platform in various OTC products.Customer Service ManagerJob Description:Our Customer Service Manager will be based in our London headquarters and will be...
-
Customer Service Specialist
4 weeks ago
UK, UK, United Kingdom Randstad UK Full timeJob title: Customer Service SpecialistLocation: London (twice per week)Contract length: 6 months (Subject to extension)Pay rate: Circa £28.00 per hour (PAYE and Umbrella available) My client is a government-owned Economic Development Bank, managed independently. They work closely with the finance sector and entrepreneurs, they strive to make finance markets...
-
Customer Service Assistant
1 week ago
UK, UK, United Kingdom Isle of Barra Distillers Ltd Full timeWe seek a highly motivated, experienced, and passionate individual to join our esteemed Family Distillery as a Customer Experience Assistant.Prior experience in customer service is mandatory. Experience within the beverage industry would be a significant advantage.Key responsibilities include:- Handling all direct-to-consumer inquiries promptly and...
-
Customer Service Representative
4 weeks ago
UK, UK, United Kingdom Adecco Full timeJoin Our Team as a Customer Service Executive – Transforming Waste into Opportunity!Are you a dynamic, results-driven individual with a passion for sustainability and environmental change? Do you thrive in a fast-paced, forward-thinking environment? If so, we have an incredible opportunity for you to become a key player in our client's mission to...
-
Customer Service Leader
4 weeks ago
UK, UK, United Kingdom Legal & General Full timeLife can sometimes be unpredictable, and it pays to plan ahead. Our aim atLegal & General Retailis to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings,...
-
Customer Service Coordinator
4 weeks ago
UK, UK, United Kingdom BMS Performance Full time· Innovative global manufacturer with great product pipeline.· Diverse organisation.· Great culture and well-established global company.· Continually growing organisation.· Excellent company benefits.· FTC Mat Cover Role for 14 months· 25hrs per week THE COMPANY: A sister company as part of a global organisation. This organisation continues to succeed...
-
Customer Service Representative
1 month ago
UK, UK, United Kingdom Swipe Say Easy Full timeWe are actively looking to hire 10 customer service representatives. We are an elite outsource marketing firm operating in London, specializing in brand awareness and driven by motivated employee.ResponsibilitiesOur environment is fun, vibrant, & hard working; which makes our team the best in the best in the business.Collaboration with an array of Fortune...
-
Customer Service Administrator
4 weeks ago
UK, UK, United Kingdom Synergy Flavors Full timeSynergy overview: Synergy Flavours, part of the Carbery Group, is a trusted and dynamic player in the global flavourings, extracts and essences market. With extensive experience across the food, beverage and nutritional categories and a global footprint, Synergy develops high quality taste solutions which help its customers to stand out in a competitve...
-
Customer Service Consultant
4 weeks ago
UK, UK, United Kingdom Legal & General Full timeLife can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income,...
-
Team Leader
4 weeks ago
UK, UK, United Kingdom The Curve Group Full timeTeam Leader Customer ServiceHours: 9-5, Monday – FridayHybrid: Milton KeynesRole purposeThe role will work closely in conjunction with the Head of Account Servicing and Customer Service advisors to support and be responsible for the day-to-day running of the Customer Service team. Use experience and skills to lead and support the team managing customer...
-
Customer Service Representative
4 weeks ago
UK, UK, United Kingdom Reed Full timeCustomer Service RepresentativeLocation: Hatton Garden, LondonJob Type: PermanentSalary: 25k-35k, depending on experienceWe are currently seeking a dedicated Customer Service Representative to join our client's Diamond & Jewellery division in Hatton Garden. This role is integral to ensuring the timely shipment and receipt of goods, providing quotes and...
-
Inbound Customer Service Agent
1 month ago
UK, UK, United Kingdom Unity Connect Full timeJob Title: Inbound Customer Service AgentLocation: Sheffield, UK (fully office-based)Working Hours: 9:00 to 17:30 and 11:30 to 20:00, 5 days a week, Monday - SundaySalary: 25,750 GBP + bonusesPosition Overview:We are seeking a highly motivated and enthusiastic Inbound Customer Service Agent to join our team. As a Inbound Customer Service Agent, you will be...
-
Customer Service Assistant
4 weeks ago
UK, UK, United Kingdom GRIDSERVE Full timeDepartment : RetailJob Title: Customer Service AssistantReports to : General Manager Entity: EMEA DEPC LtdLocation: GRIDSERVE Electric Forecourt (Site Based) Contract Type: Permanent Working hours: Working hours will include early and late shifts across 7 days a week, in line with operational retail hours of 5:30am – 09:30pmROLE OVERVIEWJoin GRIDSERVE as a...
-
Customer Services Advisor
4 weeks ago
UK, UK, United Kingdom James Andrews Recruitment Solutions Ltd Full timeWe are currently partnering with a healthcare clinic based in Cambridgeshire, who are recruiting for a Patient Services Advisor (Sales) to join their growing team on a fixed-term basis for 6 months.This is a full-time position with a salary of £25,000 (potential negotiation for exceptional candidates) with up to 2 days per week home working.Duties will...
-
UK, UK, United Kingdom Smart Sourcer Full timeOutstanding opportunity to join this fast paced, rapidly growing, Property Technology platform on a permanent basis as a Software Support Analyst. This software business provides the world’s leading technology platform for property management and estate agencies and offers fantastic training and career development opportunities into software engineering,...
-
Customer Success Manager
2 weeks ago
London, UK, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAn engagement platform used by millions of people and some of the most recognisable brands on the planet!Privately owned and with offices across the globe!Join the team in this new role where we want someone with experience effectively managing a larger client base in a one-to-many engagement style.The Role:Look after c.200 accounts with a range of values....
-
Customer Service Team Leader
4 weeks ago
UK, UK, United Kingdom Towergate Health & Protection Full timeCustomer Service Team Leader – Hybrid in DarwenWe’re excited to announce an opportunity for a talented Customer Service Team Leader to join our Darwen office, thanks to an internal promotion. Our office has convenient transport links and free onsite parking. This pivotal role, reporting to our Head of Client Services, offers the flexibility of hybrid...
-
Customer Service Advisor
1 week ago
UK, UK, United Kingdom James Andrews Recruitment Solutions Ltd Full timeWe are currently working in partnership with a Housing Association based in the East Midlands, who are recruiting for a Customer Service Advisor (Repairs) on a temporary contract for three months.The position is due to start immediately. The hourly rate of pay is negotiable up to £17.50 per hour via an umbrella company. The ideal candidate will have worked...
-
Export Customer Service Support
1 month ago
UK, UK, United Kingdom Argon Medical Devices, Inc. Full timeArgon Medical is a global manufacturer of specialty medical products, headquartered in Plano, Texas. Argon offers a broad line of medical devices for Interventional Radiology, Vascular Surgery, Interventional Cardiology and Oncology. Argon’s brand is recognized for best-in-class products that improve patient outcomes via percutaneous, image-guided...
-
Export Customer Service Support
4 weeks ago
UK, UK, United Kingdom Argon Medical Devices, Inc. Full timeArgon Medical is a global manufacturer of specialty medical products, headquartered in Plano, Texas. Argon offers a broad line of medical devices for Interventional Radiology, Vascular Surgery, Interventional Cardiology and Oncology. Argon’s brand is recognized for best-in-class products that improve patient outcomes via percutaneous, image-guided...
