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Senior Claims Adjuster

4 months ago

London, UK, United Kingdom QBE Insurance Full time
Primary Details
Time Type: Full time

Worker Type: Employee

To examine, evaluate and process, complex design and construction claims in accordance with policy terms and conditions in line with QBE's Claims Philosophy.

The Opportunity:" "

The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise

You will be responsible for efficiently handling a dedicated portfolio of Complex design and construction professional indemnity claims from cradle to grave.

If you are someone who is looking for an excellent opportunity in a role that empowers individuals and provides and encourages technical and personal development, then we would love to hear from you

Your responsibilities for this role may include, but are not limited to:" "
  • Proactive handling of design and construction claims from first notification of loss to settlement
  • Actively working with a panel of vendors during claims incidents to deliver a quality service within required timeframes
  • Establishing coverage early and communicating promptly with customers
  • Ensuring prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage
  • Managing a caseload, capturing key data and meeting service level requirements
  • Understanding and implementing the Claims strategy, to enable delivery of overall business targets
  • Developing good relationships with internal and external stakeholders, driving excellent customer service
  • Ensuring accurate and timely update of QBE's systems as and when required
  • Maintaining knowledge of the claims portfolio and providing information to others on request, to support underwriting and claims decisions
  • Supporting the development of the Core team as required
To be successful in this role the ideal candidate would need to demonstrate the following qualities and abilities:"
  • Experience in a design and construction claims handling
  • Able to prioritise where necessary, identify deadlines and proactively manage a caseload
  • Good understanding of insurance policy wordings
  • Experience in dealing with external customers, demonstrating strong negotiation skills
  • Excellent communication skills, capable of credibly engaging with customers and vendors
  • Strong investigation skills
  • Confident in the use of systems and data, including producing MI
  • Collaborative approach and enthusiasm
It would be advantageous to have the following skills:
  • Experience handling in other professional or financial lines claims such as, but not limited to solicitors, accountants and miscellaneous professions
  • Experience with international claims
  • Good understanding of Lloyd's and subscription markets
  • Experience with Guidewire and ECF
Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best ". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference." In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; "

Employer of the Year 2022 Winner - Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award"

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year"

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response""

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year"

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers."

About QBE

QBE helps businesses build resilience through risk management and insurance.

QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers and Standard & Poor's A+ rated. Listed on the Australian Securities Exchange, QBE's gross written premium for the year ended 31 December 2021 was US$18.5 billion.

As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base.

To find out more about why you should work for QBE, visit our careers website .

What next?

If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.