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Support Worker

3 months ago

UK, UK, United Kingdom Hestia Housing Support Full time

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work

Croydon Mental Health service provides accommodation and floating support to adults aged 18+ with low to medium-level mental health needs. The service operates with collaboration at its heart, working directly with service users to promote independence and wellbeing with an ultimate focus on recovery. All service users are in control of their recovery and staff support individuals at a pace that suits the user.

A day in this role looks like….

As a Support Worker at Hestia, you will play a crucial role in our Complex Needs service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

  • Empower service users to engage effectively in their liaisons with professionals within the community such as community mental health teams, social work teams, housing providers, other health, employment and training professionals.
  • Aid other professionals in the continuous assessment of service users placements and support needs, advocating for service users when they need to step up or down into the appropriate support, and across their journey into independence.
  • Work flexibly as part of a team to ensure service coverage and that contractual obligations are met.
  • Develop co-produced group activities, peer support networks and other community-based approaches to empowering service users to achieve their goals and aspirations and to encourage service users to access such opportunities
  • You will encourage service users to develop support networks in the local community and help them engage in meaningful activities (including managing volunteers and befrienders for your caseload).
  • Ensure referrals, assessments and service reviews are effective and timely.
  • Actively monitor the health, wellbeing, safety and security of the service and its users ensuring all concerns are followed up promptly and in line with procedures.
  • Participate in the core work of the service, providing support to colleagues, carrying out tasks allocated by the management team and using initiative to identify and deal with additional tasks as they arise.
  • Ensure that administration is done in good time; that detailed, concise and accurate records are created contemporaneously and that confidentiality is appropriately maintained
  • Carry out duties, in line with organisational policies and procedures
  • Empower a caseload of clients to manage their health and wellbeing, maintain their independence, identify their strengths and achieve their goals and aspirations.
  • Empower service users to develop independent living skills as part of a planned move on process.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

  • Experience of working with people with mental health and / or dual diagnosis issues in a paid or voluntary role
  • The ability to learn quickly, gather information and make decisions
  • The ability to receive, process and accurately record detailed information, sharing it with others, as appropriate and within the framework of confidentiality
  • The ability to work with people who may display challenging behaviour and to defuse potentially difficult situations
  • Having a solution focused approach and the capacity to work constructively and collaboratively towards problem solving
  • Being optimistic about the possibility of change and the clients' capacity to change
  • A calm, non-judgemental and anti-discriminatory approach
  • The ability to work within a chaotic and sometimes pressured environment
  • Willingness to work unsociable hours. Early, late (at least twice a week), and occasional weekend duties as part of a team rota.
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.