Customer Service Specialist

4 weeks ago

London UK, UK, United Kingdom The Juice Plus+® Company EMEA Full time

Customer Service Advisor - Portuguese & Spanish Speaker

Tired of 5 days in the office?


Interested in hearing about a Health & Wellness company with a difference?

Looking for rewarding work that allows you to have fun and develop at the same time?

Maybe we should be talking.....


The Juice Plus+ Company is a $700+ million competitor in the health and wellness industry, utilising a unique combination of direct sales and e-commerce to market our carefully curated line of plant-based nutritional products and Tower Garden® aeroponic growing systems in pursuit of our mission to "Inspire Healthy Living Around the World." We operate in more than 25 countries and are in the midst of an ambitious global expansion effort.


The role of Advisor, EMEA Service Centre Solutions, is to provide high (2nd level), specialized, advanced advice and support to our Juice Plus+ Partner community, with the aim of enhancing and strengthening our service to Partners. The ambition of this elite support offering, is also to enrich the "Partner Journey" relationship experience and contribute positively to our brand proposition in a competitive and growing market.


With training provided across all geographical markets, the role of Advisor will be to develop into a subject matter expert, for all our countries in the EMEA region, providing competent, cross-regional support on all mid and high level Partner issues and queries. This position will be fundamental to supporting the continued growth of the business within existing and new markets/countries, and across existing and new products and services


Your day to day:

  • Work as an integral part of the EMEA Service Centre Solutions team to deliver exceptional Partner Support specializing in 2nd level and advanced support, across all markets
  • Strive for a first-time resolution of all high level enquiries via phone, email and social media or other channels, in a timely and informative manner, seeking support/advice if needed from Supervisors or Manager
  • Calculate and process position Partner qualifications, handle order-related queries, and manage questions on Compensation Plans, Price Changes, Incentive Changes and other similar inquiries
  • Contribute to a culture of continuous improvement and outstanding standards, through the on-going identification of improved methods, strategies, and opportunities to enhance the "Partner Journey" experience
  • Evaluate and provide ideas on methods to facilitate operational improvements
  • Continuously keep up to date with new product information, business processes or systems by participating in formal and informal training opportunities in-house
  • Support and analyse technical issue for Partners
  • Report technical issues and problems/ challenges to Supervisors, and Service Desk if required.
  • Provide full assistance during Month-End activities
  • Provide assistance on any other ad hoc Customer and Partner support related tasks as needed.
  • Undertake other tasks/responsibilities as required by the leadership team


Requirements

  • Multilingual or Bilingual - fully fluent in English, and at least one other required EMEA language; to an excellent spoken and written standard
  • Hold a good standard of education
  • Experienced in working within a customer service environment, with evidence of ability to provide an exceptional level of service
  • Ability, and keen desire to further develop a greater understanding and awareness of cultural differences acrossall EMEA countries, to facilitate an enhanced and highly collaborative Service Centre / Partner experience
  • Outstanding and pro-active communication and critical thinking skills (active listening and investigating appropriately for relevant information leading to efficient problem solving)
  • Ability to learn process and procedure quickly through appropriate training
  • Ability to calmly respond to Partners whatever the circumstances, work under pressure and prioritise
  • Proven solid organizational skills and time-management.
  • Demonstrate a professional and friendly manner when interacting with Partners at all levels
  • Evidence of being self-motivated, pro-active and an ability to work productively and collaboratively across a multilingual team
  • Strong team player skills able to support other team members and provide assistance on questions from
  • Strong multi-tasking capability.


If you speak fluent Portuguese & Spanish, we would love to start talking to you. Our hybrid working model is a perfect opportunity to achieve a greater work life balance and avoid that lengthy commute...but also enjoy some of the best river views in London when you are in the office

Please do share your details with us ...today


Benefits

  • Healthcare Cash Plan plus money off shopping
  • Fun social activities
  • In-house personal trainer
  • Employee Assistance Programme - Advice , Counseling...
  • Hybrid working
  • Training & Development
  • Life Assurance
  • Pension Plans

  • Customer Service Specialist

    4 weeks ago

    UK, UK, United Kingdom Randstad UK Full time

    Job title: Customer Service SpecialistLocation: London (twice per week)Contract length: 6 months (Subject to extension)Pay rate: Circa £28.00 per hour (PAYE and Umbrella available) My client is a government-owned Economic Development Bank, managed independently. They work closely with the finance sector and entrepreneurs, they strive to make finance markets...

  • Customer Service Specialist

    1 day ago

    UK, UK, United Kingdom DiverseJobsMatter Full time

    JOB DESCRIPTIONABOUT THE ROLEAre you passionate about helping others and making a difference? Do you want a job changing people’s lives?Then join our team to embark on an exciting career journey as our Customer Experience Specialist!You’ll discover our working environment is unique. We empower our people and trust them to make their own decisions for...

  • Spanish Speaking

    1 month ago

    UK, UK, United Kingdom reesmarx Full time

    ABOUT USOur client is dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way they work and take care of their customers. With a mindset to evolve, innovate, and grow, they are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has...

  • Spanish Speaking

    4 weeks ago

    UK, UK, United Kingdom reesmarx Full time

    ABOUT USOur client is dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way they work and take care of their customers. With a mindset to evolve, innovate, and grow, they are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has...

  • Customer Service Specialist

    1 month ago

    London, UK, UK, United Kingdom The Juice Plus+® Company EMEA Full time

    Customer Service Advisor - Portuguese & Spanish SpeakerTired of 5 days in the office?Interested in hearing about a Health & Wellness company with a difference?Looking for rewarding work that allows you to have fun and develop at the same time?Maybe we should be talking.....The Juice Plus+ Company is a $700+ million competitor in the health and wellness...

  • Customer Service Specialist

    4 weeks ago

    London,, UK, United Kingdom Orange Connex Global UK Ltd Full time

    Core Values of the Position:The Orange Connex team are looking for a Customer Service Specialist - As a Customer Service Specialist at OC, you will deliver a great customer experience and be on hand to answer and listen to any questions, queries, compliments or concerns. You will respond to our customers effectively by following the customer service...

  • Service Quality Specialist

    1 month ago

    UK, UK, United Kingdom F4P Recruitment Full time

    A great opportunity to join a leading technology company in a new role responsible for defining, measuring and improving quality standards in the after sales service as a Service Quality Specialist.Using your experience the Service Quality Specialist will take the lead in establishing the quality framework to support the growth and consistency of our...

  • Customer Onboarding Specialist

    1 month ago

    UK, UK, United Kingdom Element Materials Technology Full time

    Element has an opportunity for a new Customer Onboarding Specialist to join our team in Edinburgh. This is a great opportunity to join one of the fastest growing companies in the Testing, Inspection and Certification sector. Our Customer Onboarding Specialist will report to the Credit Control Team Leader and will be responsible for the primary support of the...

  • Customer Service Specialist

    1 week ago

    London,, UK, United Kingdom C&M Travel Recruitment Full time

    Customer ConciergeThis luxury tailormade specialist is looking for a Customer Concierge to join their team to support the sales team pre and post departure.Customer Concierge Role and Responsibilities:Assist clients with any special requestsMonitor outstanding paymentsProvide a concierge service from start to finishEnsure clients are aware of current vias...

  • Customer Support Specialist

    1 week ago

    London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Support Specialist required now for a well-established and growing EdTech (SaaS) business.Company insight:Multi-award winning educational technology platform.Regarded as a market-leader in their category.We've helped the business expand their Customer Support, Tech Support & Customer Success teams for over 2 years.Apply if you are:Experienced in...

  • Customer Experience Specialist

    4 days ago

    London, UK, UK, United Kingdom Brand Machine Group Full time

    We are the Brand Machine Group. For over 40 years some of the biggest names in sport & fashion have trusted us to design, develop, manufacture and sell their clothing & accessories around the world. We are a global licensing specialist managing a seamless and collaborative process of designing, developing, selling and delivering quality products - all whilst...

  • Product Specialist

    1 month ago

    London, UK, UK, United Kingdom WiseTech Global Full time

    At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. Our customers use our software to run their global logistics businesses, and amongst our most vital offerings is our customs product. With more than 160 countries in our sights, our customs product is being systematically...

  • Product Specialist

    4 weeks ago

    London, UK, UK, United Kingdom WiseTech Global Full time

    At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. Our customers use our software to run their global logistics businesses, and amongst our most vital offerings is our customs product. With more than 160 countries in our sights, our customs product is being systematically...

  • Customer Service Team Leader

    1 month ago

    UK, UK, United Kingdom Towergate Health & Protection Full time

    Customer Service Team Leader – Hybrid in DarwenWe’re excited to announce an opportunity for a talented Customer Service Team Leader to join our Darwen office, thanks to an internal promotion. Our office has convenient transport links and free onsite parking. This pivotal role, reporting to our Head of Client Services, offers the flexibility of hybrid...

  • Customer Service Representative

    4 weeks ago

    UK, UK, United Kingdom Reed Full time

    Customer Service RepresentativeLocation: Hatton Garden, LondonJob Type: PermanentSalary: 25k-35k, depending on experienceWe are currently seeking a dedicated Customer Service Representative to join our client's Diamond & Jewellery division in Hatton Garden. This role is integral to ensuring the timely shipment and receipt of goods, providing quotes and...

  • Customer Success Manager

    2 weeks ago

    London, UK, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    An engagement platform used by millions of people and some of the most recognisable brands on the planet!Privately owned and with offices across the globe!Join the team in this new role where we want someone with experience effectively managing a larger client base in a one-to-many engagement style.The Role:Look after c.200 accounts with a range of values....

  • Customer Service

    1 day ago

    London, UK, UK, United Kingdom bloobloom Full time

    We are currently recruiting for a full-time Customer Experience role in our rapidly expanding startup at our Notting Hill headquarters. bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a...

  • Customer Service Assistant

    2 weeks ago

    UK, UK, United Kingdom Isle of Barra Distillers Ltd Full time

    We seek a highly motivated, experienced, and passionate individual to join our esteemed Family Distillery as a Customer Experience Assistant.Prior experience in customer service is mandatory. Experience within the beverage industry would be a significant advantage.Key responsibilities include:- Handling all direct-to-consumer inquiries promptly and...

  • Account Specialist

    1 month ago

    UK, UK, United Kingdom Procurement Services Full time

    Account Specialist£25,000paHybrid/Kings Hill, KentAre you a self-motivated and pro-active individual with a proven track record of increasing revenue through generation of leads? Procurement Services are currently looking for an Account Specialist to join their team. This is an exciting opportunity for a confident individual with a customer focused mindset...

  • Customer Service Representative

    4 weeks ago

    UK, UK, United Kingdom Adecco Full time

    Join Our Team as a Customer Service Executive – Transforming Waste into Opportunity!Are you a dynamic, results-driven individual with a passion for sustainability and environmental change? Do you thrive in a fast-paced, forward-thinking environment? If so, we have an incredible opportunity for you to become a key player in our client's mission to...