Food & Beverage Expert

4 weeks ago

Aberdeen AB, Aberdeen, United Kingdom Courtyard by Marriott Aberdeen Airport Full time

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

We are currently recruiting for a Food & Beverage Service Expert to join the team at the Courtyard Aberdeen Airport. We are a contemporary hotel for both business and leisure travellers, located just a short walk from Aberdeen International Airport. Our Restaurant & Bar is open for breakfast, lunch and dinner and our menu is filled with signature dishes and authentic favourites prepared daily with fresh seasonal produce.

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.

*FREE EMPLOYEE BUS PASS. Travel links from Aberdeen town via the 727 bus which will bring you within 2 minutes' walk of the Hotel*

Role Requirements:

  • Communicating with guests and team members in a professional and warm manner
  • In-depth menu knowledge, capable of answering questions about ingredients and allergens and any other queries.
  • Time management when serving multiple guests at once including making sure that checkbacks are being completed in a timely manner as well as topping up drinks.
  • Ability to communicate clearly with the kitchen and management team to ensure guests needs are met and exceeded.
  • Presenting correct bill and taking payment using appropriate system.
  • Completing opening and closing duties, including restocking items, setting up tables to uniform standards and ensure the next team is ready for their shift.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. F&B Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.

Benefits to joining the Courtyard team:

  • Meals on duty
  • Uniform Provided
  • Discounted stays at over 7,300 hotels worldwide
  • Encouraging leadership
  • Discounts on food and beverage
  • Recognition programs
  • Friends and Family rate for overnight stays
  • Training and Development
  • Employee Assistant Programme
  • Career discussions and Qualifications

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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