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Hotel Food

3 months ago

Manchester Greater Manchester, Greater Manchester, United Kingdom Lancashire Cricket Club Full time

Food & Beverage Supervisor

Hilton Garden Inn, Emirates Old Trafford

We have an exciting opportunity for somebody to join our Hilton Garden Inn Hotel team as an F&B Supervisor.

As F&B Supervisor you will be responsibe for supporting the Hotel management team to ensure that the F&B team are prepared and well-informed to deliver our Guests an exceptional experience from check-in through to check-out. Also required to be the most senior person in the hotel as and when needed.

The Hilton Garden Inn at Emirates Old Trafford (the Home of Lancashire Cricket) is a unique hotel positioned in a world class thriving multi-purpose venue that hosts a multitude of large-scale and high-profile events, from international cricket to sell-out concerts.

The hotel, with its 250 bedrooms (including 140 pitch-facing rooms), restaurant where breakfast and dinner is served overlooking the pitch and bar is located within the Emirates Old Trafford venue sitting alongside our award-winning conference & events facilities integrating seamlessly with the stadium and all the events that it hosts.

This is a unique opportunity to be part of something big You are not just working at a hotel you are working at a cricket and concert venue.

Key Responsibilities

  • Run a busy service handling any issues which may arise
  • Communicate and delegate tasks to the service team
  • Welcome guests in a polite and friendly manner
  • Take and deliver customer orders, consistently demonstrating high levels of guest service
  • Prepare set ups for tables in the restaurant
  • Follow payment handling procedures
  • Manage guest queries in a timely and efficient manner
  • Ensure compliance of brand standards
  • Ensure the correct handling/recording of all F&B sales
  • To make sure the F&B department is ready for business at all times
  • Ensure the appropriate stock levels are maintained in accordance with LCCC procedures.
  • Ensure cleanliness of work areas
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Comply with local licensing laws
  • Assist other departments wherever necessary and maintain good working relationships

Essential Requirements

  • Previous experience of supervising a Hotel team within a 4 star branded hotel preferred
  • Knowledge of integrated F&B till systems.
  • Previous experience of F&B service within a Hotel environment
  • Good organization and administration skills
  • High level of IT skill
  • Ability to work under pressure
  • Commitment to delivering a high level of guest service
  • Positive attitude and exceptional communication skills
  • Ability to manage and motivate a team
  • Assignment and planning of work

Benefits

  • Holiday allowance increasing with service
  • 2 x standard Lancashire Cricket season memberships
  • Social events throughout the year
  • Fitness classes, table tennis club and yoga
  • Basic contributory pension scheme with option to join enhanced pension scheme, including life assurance, after 3 months service
  • Optional health cash plan scheme
  • Discounts at the Lancashire Cricket Official Store, Trafford Cricket Centre, Hilton Garden Inn Emirates Old Trafford, Caffè Nero and with the Club's partners
  • Free parking
  • Opportunity for hybrid working (by agreement)

Please take a look at the full job description and, if you have the experience and skills required, please submit your CV along with any other required or relevant documentation.

We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity.

It is a priority for Lancashire Cricket to ensure our Club appropriately reflects the wider communities across the North West and as we strive to meet Sport England Guidance in this regard, we would welcome applications from individuals with the appropriate skills and experience that can also enhance our current diversity mix at the Club.

We welcome applications from all ages and backgrounds and are looking for candidates who can contribute diversity of representation and thinking to Lancashire Cricket. Please also be aware, all of our roles are subject to reference checks from previous employers.


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