Account Executive

1 month ago

Bristol, South West England, United Kingdom Hybrid Full time

Location: Bristol, Onsite

Job Type: Permanent position, full time

Package: £28,000 Basic + highly competitive bonus structure


  • High-growth digital media organization with 5 offices globally
  • Experience rapid career progression across our thriving business and expanding global team
  • Hybrid provides outstanding training, supportive staff, and a positive work environment in our Queen Square office
  • In 2024 Hybrid is expanding our Account Management function in order to continue our outstanding level of client service


About Hybrid

Hybrid creates compelling media for higher education through data and technology led solutions. We own and operate specialist web brands that reach over 38 million students, educators and innovators every year. Using design, data and storytelling expertise, we work with our clients to influence highly relevant audiences. We make change happen.


The opportunity

With rapid year on year growth that has continued through the last two years, Hybrid is expanding our account management function to continue our outstanding levels of client service. We are looking for an exceptional Account Executive to join our global team and contribute to the successful running of our campaigns.

The Account Executive role will support the full cycle delivery of our digital media campaigns. This is a fast-paced role involving high levels of client communication (phone and video call based), internal coordination of key staff (Editorial, Digital, Creative) and first-class organisational ability to manage multiple campaigns simultaneously.


Responsibilities

  • Act as the main point of contact for a select group of clients across our web brands, coordinating closely with teams across our various offices and departments
  • Take the lead on all client meetings through each stage of the account management process, from discovery calls and campaign launches through to progress checks and reports, leading up to campaign renewals
  • Actively contribute to overall quarterly team targets and increase conversion rates in line with personal targets.
  • Work closely within our KL based production, digital, creative and editorial staff on client requirements
  • Understand client needs in detail, and have ability to find solutions to their challenges
  • Identify opportunities during the campaign lifecycle for upselling, cross-selling or renewing partnership before campaign has come to an end
  • Establishing opportunities for larger pitches in collaboration with Account Director
  • Establish strong relationships with clients and develop a pipeline of accounts
  • Provide meaningful insights and benchmarking data to add value to client calls
  • Manage coordination with our digital, editorial and creative teams to deliver content and hit our KPIs for each campaign
  • Complete Client reports
  • Identifying bottlenecks and obstacles, working on solutions
  • Maintaining communication with clients after campaigns finish, to ensure they return as a client


Benefits

  • Bonus structure for achieving targets
  • Work for a global market leader with new offices in the heart of Bristol
  • Be part of a fast-paced, high growth company within an industry which is in-demand
  • Ongoing coaching and development from senior leaders in digital, production, editorial and accounts
  • Exposure to multiple offices (Sydney, Kuala Lumpur Kathmandu and Philadelphia) and departments within Hybrid
  • Huge potential for progression in line with our ambitious growth plans
  • Monthly contribution to your physical health costs (e.g. gym membership)
  • 24/7/365 employee wellness assistance line
  • Paid training for career accreditations
  • Friday drinks, office away days and parties
  • Free fruit and a weekly breakfast
  • Charity fundraising challenges and volunteering days
  • Opportunity to lead larger pitches and create bespoke proposals based on client needs
  • Fun and lively work culture with regular team events and social activities


Requirements

  • Proactive, positive attitude with ability to use initiative
  • Passionate about expanding, upselling and growing relationships into key accounts, and experience of managing clients through this process
  • Phone/video call based client service experience from a similar role
  • Eager to learn and develop skillset while supporting our world-class account management team
  • Strong organisational and time management skills to deliver on multiple projects simultaneously
  • Ability to handle multiple accounts with attention to detail, ensuring client satisfaction
  • A background in account management or client facing services is preferable
  • Target driven coupled with problem solving skills to handle challenging situations and conversations
  • Can-do attitude and energy that aligns with Hybrid’s growth ambitions
  • Highly personable and able to build a rapport with clients and colleagues quickly in a professional manner
  • Keeps calm and delivers to high standards under pressure
  • Ideally a relevant qualification within marketing/ advertising, however not a must as product and industry training will be provided

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