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Area Service Manager
4 months ago
Area Service Manager
Yorkshire / North East
Without Jungheinrich, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally.
Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide. In short, your role within Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.
You will be responsible for:
- Managing a team of Service Engineers in terms of meeting agreed financial and operational targets, customer service levels and defined After Sales processes.
- Ensuring a high financial turnover and optimised productivity of Service Engineers by applying standard procedures, controlling instruments and meeting routines.
Role Responsibilities
- Maintain an optimal infrastructure (human resources, skills and tools) to deliver agreed customer service levels, financial After Sales targets as well as defined operational After Sales KPI’s in close relation with service support functions (dispatch / service administration / service controlling / technical training) and sales.
- Ensure a high financial turnover and optimise productivity of Service Engineers applying standard procedures, controlling instruments and meeting routines.
- Report on agreed financial and operational targets (KPI’s) in regular Regional Area Service Manager meetings.
- Continuously improve service contract management in close relationship with service support functions (dispatch/admin/controlling).
- Conduct scheduled review meetings with customers where required and proactively deal with and solve any issues including customer complaints and invoice queries.
- Ensure engineers work within agreed Health and Safety guidelines.
Role Requirements
Skills:
- IT literate, in particular Microsoft office
- Strong numeracy and analytical skills
- The ability to manage and coach people at all levels and remotely
- Organised, excellent timekeeper
Experience:
- Somebody who can demonstrate some exposure to the customer service sector
- Management experience
- Engineering knowledge
- Exposure to SAP operating systems
- Perceived ability to progress
Mobility:
- Full valid current driving licence. This role will be field based and the successful candidate will be expected to work in any area of the region as required
Competencies
- Strong interpersonal skills
- Management skills and experience of delivering required targets and objectives
- A sales lead focus
- Analysis / Business Acumen / Customer Orientation
- Influencing / Negotiation / Accountability
Jungheinrich is an attractive employer and cares about its employees. We offer a wide range of benefits, training courses and on-going career support.