Legal Support Team Leader

1 month ago


UK, UK, United Kingdom DiverseJobsMatter Full time

Job Description


We are looking for an experienced team leader who is passionate about delivering outstanding customer service. Based in our London office, this full-time position offers the chance to lead our centralised legal support team, The Cube, and make a significant impact.


About You


You're a confident communicator who can build relationships across various service lines. With a strong focus on quality and risk management, you're ready to take ownership of your team and their tasks. This role involves supporting our groups with administrative services and supervising the Legal Support team daily.


The Role Within The Cube


The Cube plays a crucial role in providing administrative support, including handling digital documents, managing travel arrangements, and ensuring the smooth operation of our services. As a leader, you will guide the team, manage resources efficiently, and prioritize tasks to meet business needs.


Key Responsibilities


In this role, you will:


  • Effectively manage resources to support business needs.
  • Oversee team attendance and plan cover as necessary.
  • Manage our workflow tool, prioritizing tasks to meet service levels.
  • Lead recruitment and training initiatives to maintain a high standard of service.
  • Build and maintain relationships with stakeholders, identifying new opportunities for the Legal Support provision.


Your Skills and Experience


  • At least two years of supervisory experience in a similar role.
  • A commitment to excellent customer service.
  • Ability to manage a varied workload within tight deadlines.
  • Strong IT skills, particularly in MS Office suite.


Why us


We value our employees and offer a supportive environment where you can grow and develop. We're committed to diversity and inclusion, fostering a workplace where everyone can thrive. Here, you'll work alongside dedicated colleagues, focused on delivering for our clients.


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