CMI Team Leader

4 weeks ago

UK, UK, United Kingdom Ampa - Legal & Professional Services Full time

Role: CMI Team Leader

Office Location: Flexible

Working Hours: 37 hours per week between 07:00 - 19:00

Reporting To: CMI Manager


About us:


We are Ampa. The UK’s leading group of legal and professional services companies with a shared purpose; to unlock potential wherever we see it.


As enterprising and original thinkers, we’re driven to create exceptional experiences for our clients and our people. We handle personal and business-critical issues and game-changing deals across many dynamic sectors. It’s stimulating and rewarding.


We’re hardworking and deeply ambitious about creating opportunities for our employees; to move forward and achieve our ambition together. We provide an environment in which you’re supported to reach your potential.

Our people have a blend of excellent technical and business skills with the talent to do things differently.


The team:


To provide truly outstanding client service we work as one team. Our Business Operations Group is made up of business professionals who work with our legal professionals to provide market-leading expertise to our clients. The group includes Finance, Operations, HR, Marketing, IT, Risk and the Executive Leadership team.


The role:


A hands-on role, responsible for consistent operational delivery of CMI services (including Client on-boarding, matter opening, AML and conflict checking) across the firm, ensuring all work is completed efficiently to the highest standard within defined timescales.


Line management responsibility for the CMI assistants, carrying out regular 1-2-1 and team meetings and ensuring up to date training and operating processes are in place.


Being the go to person to provide expertise and guidance to the team and wider firm on the CMI processes, ensuring all work is carried out to meet the regulatory and legal team requirements.


To act as the first point of contact for clients, co-ordinating the flow of work coming into the department and ensuring work is delegated to team members effectively. It is expected that the breakdown of the role is approximately 25% performing supervisory/administration duties with the remaining time operating as a CMI Assistant.


Responsibilities Include:


  • Managing workloads effectively, monitoring volumes and priorities, liaising with the requestors as appropriate
  • Maintaining service level agreements and reporting metrics around client satisfaction of service
  • Working hands on as part of the team on boarding clients, opening matters and preparing bills
  • Researching, identifying and verifying new clients using the firms systems and online tools
  • Proactively working with other members of the team to ensure relevant documentation is produced to meet internal and external client’s expectations and deadlines
  • To work operationally as part of the team and lead by example both in terms of behaviour and quality of service outputs
  • Working with the Central Services Manager to flag potential training requirements for the team
  • Provide expert assistance to the team and firm in relation to AML rules, client on boarding and matter opening.
  • Showing initiative when responding to queries and actively trying to seek solutions to problems
  • Continually promoting the services across the firm.
  • Being the SME for international clients
  • Any other duties commensurate with the post



Skills and experience you will have:


  • Sound understanding of AML rules and KYC (know your client) requirements
  • Demonstrable experience of problem solving as well as building and development of relationships with clients and peer groups.
  • Knowledge and understanding of SRA client conflict rules
  • Advanced IT skills and knowledge of Microsoft Office products
  • Experience of using document, case and practice management systems
  • Effective communicator, able to build and maintain professional relationships with colleagues
  • Excellent organisational and prioritising skills with the ability to work under pressure and meet deadlines
  • Excellent team player, sharing in team goals to provide excellent quality and efficiency of service
  • A proactive, professional, and flexible approach to work
  • Sound organisational skills with the ability to multi task.


Key competencies you will need:

Professional presentation and excellent communication skills with strong attention to detail

A willingness to learn and a passion to provide a solution focussed service every time

High degree of drive, self-motivation, and energy. A “can do” attitude, able to make things happen

Always committed to delivering excellent levels of service to clients

Willingness to be flexible, performing responsibilities not identified in this job description and assuming responsibilities as the firm’s needs change

A completer/finisher with a strong focus on getting things done

Be a team player, want to make a difference and lead by example


Additional information


Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks, which will be carried out once an offer of employment is accepted. Details of the checks can be found here.


Benefits, Agile Working and Additional Information:


We embrace agile working and offer a blended approach to where and how we work.


We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.


We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon, Lincoln and Sheffield.


Find out more about our AMAZING BENEFITS on our careers page


Additional information:


Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.


Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found on our careers page.


Equal opportunities:


Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

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