Business Operations Associate

19 hours ago

London, UK, United Kingdom Soldo Full time

Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. We free finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminates the inefficiency in managing business spending.


We’re both a financial services and a software company - with our own platform proactively managing decentralised spend, allowing organisations to empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises.


Founded in 2015 by Italian digital innovator Carlo Gualandri, we have grown to become one of Europe’s fastest growing fintech companies. Today, we’re over 350 employees strong, with offices in the UK, Italy and Ireland.


With four offices in London, Dublin, Rome and Milan, we’re helping over 25,000 organisations across 31 countries to end slow, messy, and inefficient spending, bringing financial agility and control over every expense.


We’re looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Soldo could be the right place, right size and the right time, for you to come and join us, as we grow together.


What's in it for you:

  • Competitive salary
  • Private healthcare for you and your family
  • Pension scheme
  • Flexible working options including working from home or our Marylebone office
  • 60 days’ work anywhere, even outside the UK if you want
  • 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
  • Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
  • Employee Assistance Programme and wellbeing portal


The role

The Business Operations team directly supports Soldo’s executive team in addressing some of organisation's most pressing challenges in the pursuit of growth.

The purpose of the function is to i) support and accelerate the implementation of new growth initiatives within and across divisions by defining the required operating models and processes and coordinating their translation into technology development specifications as well as to ii) identify and tackle existing inefficiencies within the organisation.

The team will work in concert with the functional operations teams and the technology teams to operationalise these changes and will engage with stakeholders across and at every level of the company.

Business Operations at Soldo is a great opportunity for anyone looking to become an independent scale-up operator, with experience in standing up technology-enabled operating models and processes in a fast-paced environment, spanning domains that include go-to-market, financial services, customer care and technology.


Main responsibilities

  • Collaborate with the executive team and the rest of Business Operations to identify high-priority growth initiatives to support from design to implementation as well as core business activities requiring process re-design
  • Assist the function in prioritising which activities to address based on a top-down analysis of expected costs and benefits
  • Manage end-to-end implementation of your assigned projects, including:


  1. Design processes and operating models to execute the target activities that are aligned with the corresponding business objectives, minimising resources required and automating to the extent possible through the use of technology
  2. Document process maps, technical specifications, roles and responsibilities, training plans and quality standards
  3. Operationalise the new processes, working closely with technical teams to progress any technology delivery


  • Measure the outcomes associated with the project to monitor success
  • Provide regular updates on ongoing projects to the executive team and the rest of Business Operations


We're looking for someone who must have

  • 2-4 years working in a strategy or business operations role at a tech company, scale-up or start-up or as a business analyst or consultant in management or technology consulting (MBB, Big Four, Accenture)
  • Experience in driving growth and process improvement projects, with a desire to take end-to-end ownership of workstreams
  • Experience in coordinating digital implementation projects
  • Strong people skills and ability to engage with stakeholders at every level of the organization
  • Ability to bring structure to new problems while maintaining the flexibility to refine and adapt the direction over time
  • Ability to define a plan and adhere to the specified timeframes, managing expectations throughout
  • Ability to communicate complex ideas effectively, both verbally and in writing
  • Preference for candidates with exposure working on processes involving the connection between Product Development and other divisions (e.g. ingesting customer feedback, prioritising backlog into roadmaps, connecting the dots between marketing, product marketing and development, driving product velocity)

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