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Senior Account Manager

3 months ago

Belfast Northern Ireland, Northern Ireland, United Kingdom Heilsa Recruitment Ltd Full time

Contract: Full Time, Permanent

Location: Limassol, Cyprus

Work-mode: Hybrid

Salary: Up to €54,000 gross per annum (negotiable - depending on experience and qualifications)


Our client is a leading fintech company offering online businesses access to multi-currency IBAN accounts, global payment acceptance, and digital disbursement solutions. They are licensed under the Swiss Federal Act on Banks and Savings Banks art. 1b., which is governed by a series of policies and procedures approved by the Board of Directors.


Our client is looking for a Senior Account Manager who is passionate about providing the best client experience and excellent communication skills to join their team in Limassol, Cyprus.


Responsibilities

  • Establish and maintain sustainable client relationships from day one, including initial incoming requests, onboarding process, activation, and the entire relationship.
  • Act as the main point of contact for clients, ensuring client satisfaction at every stage, proactively addressing any concerns or issues that may arise, and fostering trust and loyalty.
  • Understand client needs and challenges and provide solutions to meet their requirements.
  • Create fee offers and negotiate service terms and conditions, ensuring mutually beneficial agreements.
  • Possess strong expertise in compliance, staying up-to-date with regulations and industry standards.
  • Collaborate with internal teams, such as operations and compliance, to ensure client needs are met and processes are streamlined.
  • Maintain and update the CRM system, ensuring accurate and up-to-date client information.
  • Stay informed about industry trends, market developments, and competitor activities.
  • Continuously improve knowledge and skills in the payments and banking sector.


Requirements

  • 5+ years of experience in a B2B client management/client success role, preferably in the payments industry.
  • Excellent written and verbal communication skills in English.
  • Higher education in business management, economics, or a related field would be advantageous.


Benefits

  • An attractive compensation package based on qualification and experience
  • Yearly performance-based bonus
  • Monthly lunch contribution
  • Birthday gift
  • Becoming part of a dynamic team in a fast-paced working environment.
  • A role with a lot of responsibility, ownership and impact.
  • 25 days of Annual Leave
  • Five days of paid Sick Leave
  • Complimentary tea, coffee, refreshments, fruits, and snacks in the office.
  • Complimentary breakfast on specific days
  • Biannual team buildings and summer/winter corporate events
  • A unique opportunity for a successful career in a global, fast-growing company.
  • Professional, friendly & multicultural working environment