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Operations Manager

3 months ago

UK, UK, United Kingdom VMG Consultancy Full time

I am excited to be partnering with my client, a multi-dimensional well-being brand that offers personal and home fragrances. Tapping into the growing global presence of holistic well-being, they use best-in-class ingredients, healing plant and flower essences, and energetic medicine to create tangible products and meaningful experiences for a modern audience.

They are recruiting a dedicated Operations Manager with a strong understanding of perfumery/fragrances. Reporting to the Owner/Founder of the business, you will have overall responsibility for delivering excellent operations across the company, supporting commercial projects, and improving processes and systems ensuring the company has a strong platform to grow.

Areas of responsibility cover retail, Digital, Distribution and Logistics, Customer Service, IT & Systems, and Customer Service. You will also be responsible for managing the teams within logistics and customer service

KEY RESPONSIBILITIES:

RETAIL: .

  • Provide retail operations to the Retail stores.
  • Review and support the EPOS systems and ensure that they are correctly utilised, and staff are fully trained to use them across the retail network, implementing integration between different applications
  • fully trained to use across the retail network, implementing integration between different applications
  • Review and refine a process for the replenishment of stock and supply of materials to the stores.
  • Oversee order fulfilment: pick + pack, dispatch, returns.
  • Manage the shipping/courier.
  • Manage customer services.


DISTRIBUTION & LOGISTICS:

  • Responsible for shipping across the business, managing the carrier accounts, improving deliveries and managing the logistics team.
  • Oversee warehousing, both in-house and with 3PLS, managing the accounts, improving processes, implementing KPIs and analysis
  • Manage the wholesale distribution
  • Analyse and review the supply chain, constantly looking for ways to improve
  • Responsible for QC on all deliveries and reporting back to the Buying team

CUSTOMER SERVICES:

  • Manage the Customer services team
  • Utilize the Customer service team to make additional sales and develop clients

INVENTORY:

  • Introduce good stock management practices across the business, to increase visibility, security, identification and analysis
  • Implement stock control, movements/ inter-store transfers, tagging, and barcoding systems
  • Review and improve databases for product data, pricing, and stock analysis and reporting

IT & SYSTEMS:

  • Support the various computer applications across the business: Lightspeed, Zedonk, Xero etc..
  • Manage the IT consultant.
  • Strive for maximum integration across the various platforms.
  • Improve data management and reporting.

PERSON REQUIREMENTS:

  • Min. 5 years experience working in operations & logistics with fragrance/perfumery, skincare, fashion or accessories brands.
  • Experience with multi-channel businesses (Retail, Wholesale and E-commerce)
  • Strong organizational and analytical skills
  • Excellent communication skills
  • People management
  • Comfortable working in an international environment