Consumer Duty Lead
4 weeks ago
Fidarsi are delighted to be partnering with a Global Investment Manager based in Central London, who are recruiting for a Consumer Duty Lead.
This is a brand-new full-time position paying c£70k, the exact compensation may vary based on experience.
Duties will include (but are not limited to):
- Working with the Consumer Duty Champions of the firm and keeping them updated.
- Tracking and implementing key actions or projects relating to Consumer Duty
- Regulating and analysing MI data against Consumer Duty outcomes, identifying, summarising, and escalating customer risks and issues that may impact on future product / communication developments
- Preparing regular reports for and contributing to:
- Consumer Duty and Product Governance Committee (Quarterly)
- Structured Products Governance Committee (Quarterly)
- Compliance Committee (Quarterly)
- Vulnerable Customer Sub-Committee (Monthly)
- Complaints Forum (Monthly)
- Produce and present the quarterly and yearly Consumer Duty MI pack to the Board
- Contributing to Policy and Procedure development relating to Consumer Duty
- Contributing to the review and development of customer communications and customer literature. Ensuring that product / service communications are proven to meet customer information needs, with customers being kept appropriately informed before, during and after the point of sale
- Maintaining and developing the product and service process to ensure products/services are launched, governed, and closed in accordance with the Customer Duty requirements and are designed and developed to meet the needs, and objectives of customers in an identified target market to comply with the Consumer Duty
- Supporting in the efficient completion of product / service risk reviews, ensuring that they have been carried out in accordance with specified schedules, and reported to appropriate governance committees
- Attending industry events, forums / groups to keep the firm up to date with regulatory change in relation to Consumer Duty
Key Skills and Qualifications:
- Genuine interest in pursuing / developing a career in Compliance within Investment Management.
- Prior experience from a financial institution, preferably within Investment Management or Stockbroking.
- Minimum 2 years compliance related experience is desirable.
- Have existing knowledge of regulatory, risk and/or legal environments for UK financial services firms.
- High level knowledge of office software in particular spreadsheets and word processors.
- Educated to a degree level or equivalent is desirable.
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