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Field Service Supervisor

3 months ago

Lanark South Lanarkshire ML ET, Lanark, United Kingdom Halfords Full time
£29,355 Per Year

OTE - £ 33,000 Per Year

A Halfords Mobile Expert Team Leader is a critical support to both colleagues
and customers. With experience as a Vehicle Technician already, this is an
opportunity to take your career to the next level, supporting a team in
delivering excellence to our customers.

Our Mobile Expert teams prepare their van at the Hub for the day ahead, then
take to the road to deliver our service at our customers’ homes and
workplaces. Your role is to provide management to the team to enable them to
complete every job on the route to a high standard, providing technical
guidance throughout the day. Youll be responsible for taking in tyre
deliveries following a set process, and – if on a late shift – ensuring all
Technicians arrive back at the Hub safely with all evening tasks completed to
process.

For success in this role youll need to be highly organised and a great
communicator, as youll be helping our mobile team deliver in the field to the
highest standards of quality and time-efficiency. Youll need first class
communication skills and will know how to get the best out of a team, running
the Hub in the absence of the Hub Manager and Assistant Manager.

This role is varied, including customer facing and technical elements,
alongside the field management and training of the team. The safety of our
colleagues and customers is critical, so youll ensure both the Hub and vans
are a safe environment, performing repairs on our vans, training all new
colleagues to standard and complying with all Health and Safety protocols.

You will have the following skills and experience:

* Evidence of delivering a great customer experience
* Experience in a Mechanic role, completing jobs to the correct mechanical standard and within the allotted time
* Experience of delivering coachingtraining in the moment
* A track record of success in delivering against targets and customer metrics
* Experience of meeting compliance standards across health and safety
* Excellent verbal communication verbal skills
* IT proficient, with the aptitude to learn in-house systems
* A full valid driving licence held for a minimum of 12 months

All tools, equipment and uniform provided. A van and tools are provided for
use during shifts, and kept at the Hub when not on duty.

We know that everyone has different priorities at different stages of their
lives, so we offer a wide range of rewards and benefits. As well as holiday
and contributory company pension, you can expect to enjoy:

* Store discount, with 25% off most products across Halfords and Tredz
* Employee discount, with up to 50% off your garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
* Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
* Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
* Life assurance
* Uniform
* Option to join our Sharesave scheme: save to purchase shares at a 20% discount
* Cycle to Work scheme
* Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
* Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on
motoring services and electric mobility. We’re the UK’s leading retailer of
motoring and cycling products and services, and the UK’s largest vehicle
service, maintenance and repair business. Join us and be part of our success
story in getting the nation safely back on the move.