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Commercial Claims Handler

3 months ago

UK, UK, United Kingdom Marshall Wooldridge Insurance Brokers & Risk Managers Full time

Commercial Claims Handler

Location: Rawdon

Salary: £Negotiable + benefits

We’re looking to add a Commercial Claims Handler to the team at Marshall Wooldridge to ensure we provide the highest level of client care should they need to make a claim.

You’ll be working closely with the team and external stakeholders to ensure everyone remains fully aware of the status of the claim, where required seeking / providing additional information.

This role involves the day to day handling of a range of commercial claims, to include property, motor and liability, assisting and advising clients, liaising with insurers and proactively progressing the claim through to settlement.

This is a long term opportunity that will suit a person with either existing claims handling knowledge or someone looking to progress into claims and take on wider responsibilities.


The day to day:

  • Handle all claims allocated, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, appointing Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, issuing settlement cheques for applicable claims and maintaining accurate computer records.
  • Produce statistics, reports and information as required by Directors/Account Executives/Handlers on claims for clients.
  • Establish close links with clients, Insurers, loss adjusters, engineers and other relevant parties.
  • Attend client meetings with Account Executives when required.


What’s on offer:

  • An excellent working environment where looking after our clients is prioritised
  • A negotiable basic salary + all the normal benefits (Pension, Life Assurance, 25 Days Holiday + Bank Holidays)
  • Flexible Benefits and access to the annual company share save scheme (both post probation)
  • An environment where ongoing professional development is taken seriously with ongoing training and development and access to fully funded professional qualifications (post probation)


Your Experience:

  • You’ll have sound working knowledge of Commercial Insurance and Policy wordings gained within a claims environment.
  • Your skill set should include strong Communication (Written, Verbal, Video), Negotiation, Stakeholder Management, Influencing and IT skills coupled with the ability to empathise with clients
  • Working knowledge of relevant legislation and regulatory requirements.
  • Able to utilise Insurer portals and other relevant systems effectively for reporting and processing needs.