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Customer Value Specialist
2 months ago
Customer Value Specialist
Company:
VIXIO PaymentsCompliance provides unrivalled business intelligence, leading research and expert commentary from the cutting edge of the global digital payments industry. Driven by an experienced team of lawyers and analysts, VIXIO PaymentsCompliance provides the business intelligence clients require for their strategic decision-making, regulatory and risk assessments, compliance audits and due diligence research.
The Role:
In this pivotal role, the Customer Value Specialist will be at the forefront of our client-centric approach, working closely with our customers to understand their unique needs and objectives in the payments industry. Expertise in uncovering insights and identifying opportunities to enhance their experience will be vital in driving their success. Key to the role will be an ability to collaborate with our cross-functional teams, including Sales, Marketing and Product, to ensure seamless alignment and execution of value-driven initiatives.
What You'll Be Doing:
- Cultivate strong relationships with clients, acting as a trusted advisor and driving value-focused conversations.
- Proactively identify opportunities for account expansion, upselling and cross-selling based on customer needs and usage patterns.
- Collaborate with internal teams to develop and implement strategies to enhance client satisfaction and retention.
- Conduct client onboarding, regular business reviews to assess client progress, identify areas for improvement, and present tailored recommendations.
- Serve as a subject matter expert on our product offerings, effectively communicating their value to clients.
- Stay up-to-date with industry trends and regulatory developments to proactively address client needs.
What You’ll Bring:
- Proven experience in a customer-facing role, preferably within the financial services, gambling or regulatory industry.
- Strong track record of driving customer success, retention, and revenue growth.
- Exceptional communication and presentation skills, with the ability to influence and engage stakeholders at various levels.
- Analytical mindset with the ability to leverage data to drive informed decisions and deliver measurable results.
- Passion for delivering exceptional client experiences and a genuine interest in the regulatory intelligence space.
- University degree in Business, Finance, or a related field (advanced degree preferred).
Our Benefits:
-Hybrid Working (2/3 days in the office)
-Flexible working hours
-20 days working abroad
-Pension
-Health Insurance
-Cycle to work scheme
-Dental
-Mental Health wellbeing Support
Our Core Values:
Together, we strive to create a diverse workplace where collaboration thrives, selflessness is celebrated, honesty is non-negotiable, and open-mindedness is cherished.
