Client Solutions Content Manager

3 weeks ago

London, UK, United Kingdom Citi Full time
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in client experience and custody to Citi's Custody Client Solutions team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

Citi's Custody Client Solutions, Client Experience and Market Advocacy function is responsible for the business's client engagement and to work with our Sales partners to drive origination. Key responsibilities for the group is the creation of 'best in class' Custody enablement collateral articulating Citi's differentiation and services. Data led sales campaigns targeting specific Custody client segments and advocacy of what the Citi Custody brand stands for. The content creation roles are critical for delivery of the group's agenda.

The Product Manager is responsible for managing Custody's client solutions content. We are seeking a skilled content creator with a passion for storytelling and visual communication. The ideal candidate will be responsible for conceptualizing, creating, and delivering various types of content to support our sales enablement agenda. This role requires a combination of creativity, technical proficiency, and a deep understanding of our target client segments and industry trends.

What you'll do:
  • Collaborate with the Client Solutions team to develop content strategies aligned with business objectives and targeted client segments.
  • Create compelling written, visual, and multimedia content considering client operating models and associated Citi Custody strategy.
  • Write clear, concise, and engaging client content to drive associated client Custody segment campaigns.
  • Ensure all deliverables adhere to brand guidelines, tone of voice, and style standards.
  • Conduct thorough research on the Custody industry trends, market insights, and competitor activities to inform content creation strategies.
  • Collaborate with internal stakeholders, including subject matter experts, sales and service teams to gather information and insights for Custody communications.
  • Produce high-quality design graphics, illustrations, infographics, and other visual assets to deliver creative Custody client engagement.
What we'll need from you:
  • Proven experience as a Content Creator or similar role, preferably in the financial services industry.
  • Strong portfolio showcasing a diverse range of content creation projects.
  • Excellent writing and editing skills, with a keen eye for detail and the ability to adapt writing style for different platforms and audiences.
  • Ability to manage multiple projects simultaneously and meet tight deadlines in a fast-paced environment.
  • Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Creative thinking and problem-solving skills, with a passion for innovation and thought-provoking solutions.
  • Bachelor's degree/University degree or equivalent experience.
  • Master's degree preferred.
What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
  • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
  • A discretional annual performance related bonus.
  • Private medical insurance packages to suit your personal circumstances.
  • Employee assistance program.
  • Pension plan.
  • Paid parental leave.
  • Special discounts for employees, family, and friends.
  • Access to an array of learning and development resources.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:
Product Management and Development------------------------------------------------------
Job Family:
Product Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting

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