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Customer Service Specialist

3 months ago

Manchester, Greater Manchester, United Kingdom KE Technology Full time

Want to be a part fast-paced fintech company building travel solutions for? Looking for an opportunity to be valued and excel further as a 24/7 Technical Support Look no further


We help our end customers use a multitude of services across an array of complexity in as easy a manner as possible. We are expanding the company’s platform and seeking Customer Service agent to continue the growth further.


  • Salary up to 25k
  • Working hours: 8am – 4:30pm
  • Hybrid (2 days per week in office)



Roles and Responsibilities

· Scheduling and priorities workload

· Ensure all emails are answered within the set SLA’s, to a high standard, with great customer care.

· Ensuring all complaints are captured, investigated, and resolved within the set SLA’s – using a multitude of tools and software, including Microsoft software, Confluence, Jira, and other third party tools.

· Pro-actively identify any customer pain points and raise them to the correct department for product improvement.

· Escalate customer tickets where necessary to the relevant teams to ensure full and efficient resolution of each issue.

· Monitoring ticketing system to prioritise customer responses based on set severity levels and SLAs attached.



Essential Skills:

• Language Essential: English

• Creative thinker with a positive outlook

• Highly motivated, with a strong sense of responsibility, accountability, and responsiveness

• Flexibility and good problem-solving skills

• Excellent organisational skills

• Excellent attention to detail in all areas

• Strong written and verbal communication and interpersonal skills

• Good numeracy skills

• Open to direction, and developing, and committed to getting the job done

• The ability to work independently

• Collaborative working style

• Excellent IT skills including advanced knowledge and use of MS Office

• Aptitude and hunger to learn

Experience in using ticketing systems and CRM tools would be preferable


Sound interesting? Please apply