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Customer Relationship Management Manager

3 months ago

Oxfordshire UK, South East England, United Kingdom Robert Half Full time

Title: CRM Workbooks Manager (Contract Position)


Location: United Kingdom (Remote)


As a CRM Workbooks Manager, your primary responsibility will be to take full ownership of the CRM platform across Sales, Service, and Marketing functions.

Job Responsibilities:

  • Manage CRM Workbooks Platform: Take full ownership of the CRM Workbooks platform, ensuring it is effectively utilized across Sales, Marketing, and Service departments.
  • Cross-Functional Collaboration: Work closely with sales, marketing, and support teams to ensure seamless integration and utilization of CRM tools.
  • Automation and Workflow Implementation: Develop and implement automations and workflows to streamline processes and enhance efficiency.
  • Training and Onboarding: Provide training and onboarding for CRM Workbooks users across the business, ensuring all teams are fully equipped to leverage the platform.
  • Reporting and Analytics: Build and maintain reporting dashboards to provide insights and track performance metrics.

Essential Skills:

  • Proven CRM Workbooks Experience: Demonstrated experience in managing and optimizing the CRM Workbooks platform.
  • Project Management: Excellent project management skills, with the ability to handle multiple projects simultaneously.
  • CRM Expertise: Familiarity with CRM tools across Sales, Marketing, and Support functions.
  • Management Skills: Strong leadership abilities, capable of managing cross-functional teams and projects.

Please note, this role requires the right to work in the UK and does not offer visa sponsorship.