Marketing Account Manager
2 months ago
ACCOUNT MANAGER
Our digital agency is aiming to steal hours back from smartphones & doom-scrolling, by getting people back out into the world and connecting with real people, via real experiences.
We want to create more moments that matter.
And we’re on a journey to build a multi-million pound, high growth agency that works with the world's leading brands in experience-led sectors to do just that.
We’re currently doing this by working with brands in travel, hospitality, attractions, sport, and more.
And now, we have an exciting opportunity for someone to join us as an Account Manager, helping to develop a key function of the company
This role will be pivotal in helping to shape & grow the business, its processes and to realising our growth potential going forward.
You will be responsible for providing exceptional value to our clients, maintaining and developing strong relationships, becoming the voice of the Client in our agency and, importantly, understanding the commercial objectives of clients to support both them, and our agency in achieving their respective goals.
You will be key to shaping the profile of our clients and the reputation of our agency.
Up for it? Read on
YOUR RESPONSIBILITIES
1. Project management
Serve as the frontline point of contact for all account management matters, delegating or escalating questions & tasks as appropriate
Being responsible for the end-to-end management and successful completion of key projects within an account
Understanding the project vision and communicating it effectively to the team, outlining all deliverables and ensuring everyone understands what is expected of them
Regularly checking in with the ads and web team to review the overall direction of project, addressing any issues and ensuring it is running smoothly
2. Developing client relationships
Being a consistent presence from onboarding to BAU with Clients.
Building strong relationships with clients positioning yourself and the agency as trusted advisors
Collaborating with clients to set out project timelines and budgets
Holding regular calls and meetings with clients to drive the direction of projects, provide progress updates and gather feedback
Presenting agency work to clients and participating in quarterly strategy sessions with clients
Demonstrating in-depth understanding of the client's business, competitors, customers and industry
Conducting regular research into how the agency can provide further opportunities and value to its clients
Work closelywith the wider project team on renewals
3. Commercial acumen
Actively seeking, identifying & owning new opportunities with existing Clients for up-sells, cross-sells and referrals. Also, new ideas. Let them run free We’re always open to ideas and so are our Clients
Work with the senior leadership team to create quotes/estimates & timelines, as well as ensuring the timely invoicing of projects with finance.
Collaborating with the senior leadership team to deliver the forecast and agency's financial objectives.
Help the Marketing Team to shout about our amazing team’s work, including your own. Help us tell the story of what we can do for Clients
YOUR EXPERIENCE
Experience in a similar role within an agency
A proven track record of delivering client success
Experience in building successful client relationships and rapidly earning client trust
Experience & ability to grow Client accounts in terms of revenue and service lines via upselling & cross selling
A highly collaborative communication style and ability to work in different environments & cultures across a variety of stakeholders.
Project management proficiency
Exceptional attention to detail and/or experience performing output quality control
Excellent written, verbal, and presentation skills
Great time management and organisational skills
The ability to stay flexible and work well under pressure
YOUR CHARACTERISTICS
Highly organised
Able to prioritise, escalate and delegate tasks
A people person
Team player
Ability to stay calm under pressure
Self-motivated
Passion and desire for learning and growth
Positive and proactive
Strong work ethic
Ability to accept constructive criticism
Able to leave egos at the door and understand that we’re allin this together – we respect each other’s ideas and expertise and we always work collaboratively towards our one common goal.
Our golden rule for Account Management is this
If you wouldn’t give the advice, or sell the thing to your own friend or family, don’t do it. You’ve got to believe in what you’re doing and we’ve got to give our honest opinion at all times. For better or worse..
YOUR SALARY
£30k - £37k
YOUR BENEFITS
We’re committed to building a truly exceptional place to work. Here are some of the benefits of joining our team:
Generous holiday package (20 Days Paid Holiday + all UK Bank Holidays + time off in-between Christmas and New Year)
An exciting opportunity to grow with one of Hampshire’s fastest-growing digital agencies
Agency commitment to supporting “life beyond work” for our team members
Free on-site parking with 24/7 security
Flexible working hours
Hybrid or remote working options considered
Competitive salary based on talent and experience
Pension contributions
Conferences, events, and training days
Regular company social events
A non-hierarchical structure that celebrates expertise and supports autonomy
You will be an important part of a growing agency and will be a part of a close-knit company with progression opportunities and a bright future ahead.
If you are interested in finding out about this Account Manager opportunity, please click 'apply now’ with your CV attached.
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