Moderator for Participant Testing

4 weeks ago


UK, UK, United Kingdom Applause Full time

Are you a tech savvy individual comfortable using new gear & apps (wearables, smartphones, etc)? Do you feel comfortable learning new tech and instructing/guiding others in their usage? If so and you're ready to get started ASAP please review these high level qualifications.


Terms:

  • Role: Moderator
  • Type: Contract (Independent Contractor/Outside IR35)
  • Location: Onsite office in London, UK (85 Tottenham Court Road London W1T 4TQ)
  • Duration: Up to July 31, 2024
  • Schedule: Weekdays up to 40 hours/week OR Weekends up to 16 hours during standard business hours
  • Language: English spoken, written fluency


Responsibilities:

  • Check-in and check-out smart device testers
  • Instruct, guide and assist testers through the smart device testing session
  • Perform basic troubleshooting on smart devices; set up, clean smart devices
  • Escalate smart device problems or tester reported issues to the designated Lead
  • Collaborate with team members and communicate updates across the team
  • Attend related trainings, status and related team meetings


Qualifications:

  • Strong communications skills
  • Customer service experience - IT/hardware/wearables a plus
  • Can follow detailed technical documentation & instructions
  • Problem solving capabilities
  • Be a quick learner
  • Must be dependable

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