Duty Manager

4 weeks ago

London, UK, United Kingdom The Connaught Full time

DUTY MANAGER


The Connaught Hotel


Excellent salary, service charge plus fantastic benefits


An exceptional opportunity has arisen for a passionate DUTY MANAGER to join the Front Office team at the award-winning 5-star deluxeConnaught Hotel.


Found at the heart of Mayfair village, The Connaught blends tradition with contemporary flair. With its bespoke service, 3,000-piece art collection, three Michelin-starred restaurant Hélène Darroze at The Connaught and London’s only Aman Spa, it has always been the choice for connoisseurs of the art of living well. Jean-Georges at The Connaught offers all-hours informal gourmet dining; and the exquisite Connaught Bar has won prestigious awards for its masterful mixology.


As Duty Manager you will assist, under the direction of the Reception Manager, in the management of Reception operations, supervising the team and ensuring that guest service is maintained to the highest standards required by the company. Your assistance and contribution to the company is also key in achieving departmental objective, maximising occupancy and maintaining as well as building on the reputation of the hotel and to ensure that business objectives are accomplished. You must have the ability to make decisions confidently, must remain calm and focused when faced with emergency and security situations as well as use good judgement to escalate situations whenever appropriate. You must ensure that guests are provided with outstanding and consistent service throughout their stay at the Connaught and always aim to exceed expectations.


You will be an accomplished manager who shares our passion for delivering an amazing and outstanding guest service with proven experience in Front Office within a similar establishment is essential. You will need to demonstrate the ability to communicate at all levels within the organisation with strong communication and people management skills. An excellent and confident communicator, you will take a hands-on and proactive approach to your role with a key focus on developing and supporting your immediate colleagues.


This is a fantastic opportunity to join the award winning team in one of London’s most renowned hotels and offers excellent opportunities for career development and progression.

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:


Financial Stability

·Excellent salary package.

·Family Friendly company policies including enhanced Maternity and Paternity Pay.

·Holiday allowance increase after 3 and 5 years of service.

·Travel Season Ticket Loans.

·Pension Scheme*.


Health and Wellbeing Support

·Subsidised monthly Podiatrist and Masseuse treatments.

·Flu vaccination vouchers*.

·Eye test vouchers and contributions towards glasses*.

·24-hour employee assistance helpline.

·On and off-site Occupational Health Service.

·Death in Service salary contribution.

·Various wellbeing activities focused on mental and physical health.

·A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.


Recognition and Career Development

·Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.

·Instant employee recognition and award programme with generous prizes.

·Employee of the month nominations with generous prizes.

·Additional paid day off to celebrate your Birthday.

·Internal transfer and promotion opportunities.

·In-house training and development team with a strong focus on career progression and personal growth.

·Long service awards.


Memorable experiences

·Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.

·Hotel Guest Experience Stay* including an overnight stay and wining and dining at our infamous restaurants and bars.

·50% Food and Beverage discount* across Maybourne.

·Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)

·Wedding and Baby gifts.

·Retirement functions.

*Terms and conditions apply to all benefits.

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