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Duty Manager

4 months ago

London UK, UK, United Kingdom PPHE Hotel Group Full time

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the Park Plaza Park Royal Hotel, you will do more than just welcome our guests. The key role for you as our Duty Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.


As a Duty Manager you will receive:


  • Salary: £30,240.00 per annum plus great benefits
  • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
  • F&B discounts at our restaurants and bars (for your whole party)
  • Start with 30 days of holiday per year - including bank holidays, increasing with years of service
  • Two free meals per day
  • Access to 40% of your pay before payday through Wagestream
  • Recommend a friend scheme – up to £750
  • Vitality at work scheme with great gym discounts & more
  • Ride to Work scheme & free cycling lessons
  • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform
  • Annual Staff parties and events
  • Company pension plan & award-winning training


We are looking for a Duty Manager who:


  • Performs Head of Department duties connected to all Night and Front Office operations, and making crucial decisions
  • Ensures guests’ needs are met beyond expectation, and takes full responsibility for Health, Safety, Security, Licensing & Fire
  • Plays a hands-on role leading the Night team by example and taking opportunities to motivate, train and inspire the Front of House team members
  • Will support the breakfast department in the morning
  • Be proficient with Microsoft Office and have excellent knowledge of Opera
  • Be available to work 4 days on, 4 days off, on a 12-hour shift basis
  • Be available to cover night shifts
  • Who shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
  • With previous experience as a Duty Manager/ Reception Manager in a hotel




Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.


Park Plaza. Be part of it.