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Duty Manager

2 months ago

London, UK, United Kingdom The Cavendish London Full time

We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as a Duty Manager.

As a Duty Manager you will:

  • Support the Front Office Manager with the day to day management of the Front Office Team, ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
  • Take initiative in accommodating the customers’ needs in a resourceful manner
  • Ensure safety and security procedures are adhered to and property keys are signed for every shift
  • Manage accuracy of payments, working on any financial discrepancies and/or queries and producing regular cash, credit and audit reports
  • Ensure best practice at all times and put forward ideas to management as to how standards, processes and procedures can be maintained and improved


The successful Duty Manager would have:

  • Excellent team leading and guest engagement skills
  • An ability to bring the guest experience to life throughout the hotel
  • Ability to work with IT systems and PMS
  • The ability to communicate and organize yourself in line with different expectations
  • A good command of English is essential, a second language is advantageous

In return, we offer:

  • Genuine career opportunities within our business
  • Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
  • Employee recognition scheme through guests and fellow team members
  • Employee stay rates throughout Europe (after passing probation)
  • A PERKBOX subscription with benefits, retail discounts and savings available from your first day
  • Staff incentives when you and the team perform
  • Employee Assistance Programme
  • A daily travel allowance for every day you come to work
  • Team meals when on duty


About us:

Nestled in the heart of London’s Mayfair, The Cavendish London is our 4-star deluxe hotel, boasting 230 stylish bedrooms. We are located between the beautiful Green Park and bustling Piccadilly Circus, a great location for those wanting to work in central London.

The Cavendish London is part of The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott''s portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.

Required skills: Team Management, Leadership Skills, Decision Making, Multitasking, Organisation Skills, Attention to Detail, Customer service, Customer Focus, Communication Skills, Problem Solving
Role: Duty Manager
Job Type: Permanent , Full Time
Location: London,

Apply for this job now.