Director of Rooms

1 week ago

London, UK, United Kingdom Troika Recruitment Full time

The Company:


Nestled in an exclusive part of town, our client's prestigious 5-star members' club offers over 200 luxurious, beautifully styled rooms, exceptional dining, and a stunning spa. The Director of Rooms plays a crucial role in maintaining the elegance and comfort of these rooms, ensuring a five-star experience for every guest. More than just a club, it's a sanctuary for its members – a refined and peaceful retreat where the Director of Rooms ensures every detail is perfect.


The Role:


As the Director of Rooms and a member of the leadership team, your purpose will be to ensure the delivery of five-star luxury guest services by adhering to service standards, driving service enhancements, and building team engagement. As the Director of Rooms, you will oversee the performance of the rooms division, including Front of House, Concierge, Housekeeping, Reservations, and Wellness.


Key responsibilities include:

  • Leading the Rooms Division team with a focus on training, development, and accountability as the Director of Rooms.
  • Analyzing guest feedback, addressing quality concerns, and ensuring effective follow-up as the Director of Rooms.
  • Overseeing the operation and integration of departments to ensure a seamless guest experience.
  • Managing financial goals, including labor costs and divisional expenses as the Director of Rooms.
  • Maximizing rate, occupancy, and total revenue in collaboration with Reservations, Sales, and the Front Office.
  • Developing relationships with return guests and industry contacts to provide personalized service.
  • Networking within the industry and taking on Duty Manager shifts as needed as the Director of Rooms.


The Candidate:


We seek a flexible and multi-skilled leader for the Director of Rooms position with:

  • 3 to 5 years of experience in a senior Department Head position within the Rooms Division.
  • A hospitality and/or business degree/diploma (an asset).
  • Proven coaching skills and the ability to develop others.
  • Excellent change management and problem-solving skills.
  • Proficiency in property management systems (PMS) and other relevant software.
  • The ability to handle crisis situations confidently and work flexible hours, including weekends and holidays.
  • A readiness to represent the club within the community, ensuring positive relationships and partnerships.
  • A comprehensive understanding of food safety, health, hygiene, and fire safety policies and procedures.


We’re looking for the best of the best and promise a kind, positive environment to really make an impact as our Director of Rooms.

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