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Operations Manager

4 months ago

London UK, UK, United Kingdom Zinc Network Full time
Introducing Zinc Network

Zinc Network is an ISO certified international development company headquartered in London and with offices in Washington, D.C., Tbilisi, Riga, Warsaw, and Nairobi. We're on a mission to achieve meaningful, measurable change through the application of behavioural science and strategic communications, technology, and human-centred design (HCD).

We have 100+ team members from diverse professional and cultural backgrounds, including democratic governance specialists, behavioural scientists, researchers, content producers, digital experts, and service designers. We work with a broad range of governmental, NGO, and private sector clients, including the United States Agency for International Development (USAID); the U.S. Department of State (DOS); the U.S. Department of Defense (DOD); the UK Home Office (HO); the UK Foreign, Commonwealth and Development Office (FCDO); UN agencies and missions; Microsoft; and the Internet Watch Foundation.

We conceptualise and create award-winning programs, interventions, and campaigns that change the way that people think, feel, and act across a wide range of pervasive social issues, including disinformation and hate speech, violent extremism, poor governance, threats to children and young people's online safety, gender-based violence, and more.

Outline of the job

As Operations Manager, you will provide overarching management of an exciting communication and advocacy programme spanning five countries over three years, aiming to build support for Ukraine. You will ensure projects are delivered on time, on budget and within the project scope, in the most efficient way possible.

The Operations Manager will work within the Project Operations Department and report into the Head of Production & Operations.

What You'll Be Doing

  • Manage all financial, contractual, and logistical elements of the project from inception to close-out
  • Understand client contracts, legal and commercial requirements of each project to ensure effective delivery
  • Ensure projects are undertaken and deliverables produced within the scope of the contract and its terms and conditions
  • Manage all financial elements of the projects from cost monitoring to processing invoices to financial reporting both internally and to clients
  • Coordinate high volume travel logistics working to the projects policies and regulations
  • Work with the project management team to create and manage all project documents and regularly update
  • Ensure the project works to Zinc's internal policies and procedures
  • Resource project in line with requirements and budgets using a mixture of internal staff and freelancers, making sure all contracting is in place
  • Obtain a good understanding of Zinc's software and be able to troubleshoot any problems experienced within the team
  • Have a good understanding of purchasing and licensing archive footage for use in content created
  • Have a good understanding of social media listening tools and research software subscriptions used within the agency
  • Manage workload of Project and Travel Coordinators where necessary all while embodying the values of Zinc Network

Requirements

What we need from you

  • 3+ years' experience in managing projects from inception to close-out
  • Prior experience with FCDO operating procedures, regulations, and reporting requirements
  • Experience working with project-based staff, providing logistical and financial oversight on projects
  • Experience in budget management, and experience of various accounting software
  • Demonstrated experience in coordinating and cooperating with a wide range of stakeholders
  • Experience in reviewing and approving project procurements, grants, and purchase order agreements
  • Fluency in English
  • Knowledge of travel management processes

Benefits

What we can offer you

The opportunity to work with colleagues from a diverse range of professional and cultural backgrounds including the very best ex-diplomats, television producers, digital media strategists, linguists, researchers, and behavioural scientists from both the public and private sector.

Across Zinc Network there's a commitment by everyone to deliver meaningful, change across all the subject areas, social challenges, and policy goals we're striving to achieve.

Lastly, we're committed to hiring a diverse workforce from different professional and cultural backgrounds, and to that end we encourage a variety of people to our company to represent the diverse range of subjects associated with our projects.

Area of Selection

We're committed to hiring a diverse workforce from different professional and cultural backgrounds, and to that end we encourage a variety of people to apply to join our company to represent the diverse range of subjects associated with our projects.

Conditions of Employment

Candidates who receive a job offer will be required to:

  • Disclose any previous disciplinary action against them resulting from a substantiated safeguarding (including any breaches involving trafficking- related activities) or workplace investigation
  • Undergo background checks including employment verification, sexual offender registry (as available), identity confirmation, and anti-terrorism vetting

How To Apply

Please include a CV and a cover letter stating how you meet each of the requirements.

If you require an accommodation to be made at any point throughout the recruitment process, please let us know when you are contacted.