Information Technology Application Support
3 months ago
Job Title: 2nd Line Support Specialist
Industry: Banking
Location: Central London
Job Type: Full-time / Contract
Duration: Initially until 31st December 2024 (yearly renewable)
Job Summary: The 2nd Line Support Specialist will provide advanced technical support for Unix-based systems at our bank, SQL/PLSQL databases, shell scripting, and batch scheduling tools.
The ideal candidate will have recent and proven experience in these areas, with a background in Application L1/L2 support, preferably within the banking sector. Strong communication skills and an ITSM certification are highly desirable.
Key Responsibilities:
- Provide 2nd line support for Unix-based systems, ensuring stability and performance of critical applications.
- Utilize SQL/PLSQL for database support, troubleshooting, and optimization.
- Develop and maintain shell scripts to automate routine tasks.
- Manage and monitor batch scheduling tools for timely job execution.
- Collaborate with L1 support and other IT teams to resolve complex issues.
- Document incidents, changes, and resolutions per ITSM best practices.
- Communicate effectively with stakeholders, providing updates on issues and resolutions.
- Participate in on-call rotations for critical incidents.
Qualifications:
- Proven experience with Unix, SQL/PLSQL, shell scripting, and batch scheduling tools.
- L1/L2 application support experience, ideally in banking.
- Strong analytical, problem-solving, and communication skills.
- ITSM certification is a plus.
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