Information Technology Application Support

3 months ago


UK, UK, United Kingdom Airswift Full time

Job Title: 2nd Line Support Specialist

Industry: Banking

Location: Central London

Job Type: Full-time / Contract

Duration: Initially until 31st December 2024 (yearly renewable)


Job Summary: The 2nd Line Support Specialist will provide advanced technical support for Unix-based systems at our bank, SQL/PLSQL databases, shell scripting, and batch scheduling tools.


The ideal candidate will have recent and proven experience in these areas, with a background in Application L1/L2 support, preferably within the banking sector. Strong communication skills and an ITSM certification are highly desirable.


Key Responsibilities:

  • Provide 2nd line support for Unix-based systems, ensuring stability and performance of critical applications.
  • Utilize SQL/PLSQL for database support, troubleshooting, and optimization.
  • Develop and maintain shell scripts to automate routine tasks.
  • Manage and monitor batch scheduling tools for timely job execution.
  • Collaborate with L1 support and other IT teams to resolve complex issues.
  • Document incidents, changes, and resolutions per ITSM best practices.
  • Communicate effectively with stakeholders, providing updates on issues and resolutions.
  • Participate in on-call rotations for critical incidents.


Qualifications:

  • Proven experience with Unix, SQL/PLSQL, shell scripting, and batch scheduling tools.
  • L1/L2 application support experience, ideally in banking.
  • Strong analytical, problem-solving, and communication skills.
  • ITSM certification is a plus.


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