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Senior IT Technician

4 months ago

Salford UK, Greater Manchester, United Kingdom Xpertise Recruitment Full time

Role: Senior IT Technician (2nd and 3rd Line and Projects)


Location: Salford (4 days a week in the office and 1 day working from home)


Salary: 40k


Your Day-To-Day

  • Working with the Service Desk Manager, you’ll be responsible for handling internal IT issues and day-to-day requests at our Manchester office, working through tickets and requests in our ITSM platform (Hornbill) and assisting colleagues with technical escalations.
  • You’ll identify and carry out maintenance and remediation activities on a wide range of devices – including PCs, laptops, servers, network infrastructure, mobile phones and AV equipment.
  • As part of cross-IT and cross-business projects, you will help implement new systems and services, as well as changes and upgrades to existing ones. As part of the wider IT team, you’ll balance your time to help deliver improvements whilst maintaining service continuity.


What You’ll Need

Essential experience

  • Experience implementing and managing third-line technologies, including network infrastructure, server estate, virtualisation, monitoring
  • Experience of managing and configuring Microsoft management and security technologies such as Intune, 365, Active Directory (both on premise and Azure), GPO’s and Defender
  • OS Deployment (e.g. Intune) and scripting knowledge (e.g. PowerShell)
  • Diverse software & hardware troubleshooting skills
  • Strong time-management and documentation skills


Desired experience

  • MCSA certification
  • NGFW administration, preferably Fortinet
  • Backup administration, preferably Rubrik
  • Implementing and managing VMware and Hyper-V virtualisation technologies
  • Monitoring tools, such as LogicMonitor
  • Atlassian administration
  • Service Management/ITIL
  • SaaS Application Management