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Service Designer

3 months ago

Edinburgh Scotland, Scotland, United Kingdom Lorien Full time

SENIOR SERVICE DESIGNER - 4 DAYS PER WEEK - INSIDE IR35


Loriens leading Public sector client is looking for a highly experienced Senior Service Designer to join their team on a 4 day per week basis across an initial 3 month contract.

Essential skills

  • Experience in a senior service designer role, designing and delivering a wide range of service design activities including: support team members to understand the value of design, negotiating design briefs and service developments, leading service design activates, and delivering service outcomes based on user, staff and organisational needs.
  • Ability to choose and apply appropriate user-centred design methods (from data gathering, idea & concept generation, co-creation and prototyping) for different design life cycle phases and situations.
  • Ability to communicate design approaches and insights effectively in such a way as to stimulate conversation and collaboration.
  • Knowledge of other user centred design practices and experience of collaborating with them for service delivery.
  • Promote the value of iterative design based on user feedback
  • Enable the design process through the visual communication of idea


Main duties include:

  • Support the design and implementation of services, strategies, and policies to ensure business requirements and user needs are being met.
  • Advocate for inclusive, collaborative, user centred service design practices and embed them into service design and delivery.
  • Advise on which service design tools and methods to use.
  • Work with user researchers to understand and meet the needs of users across a variety of channels.
  • Work with Interaction Design, Content Design and Digital Accessibility disciplines to create holistic patterns and service features
  • Champion design for users for whom assisted digital and / or accessibility technologies are required to access a service.
  • Facilitate co-design with design teams, citizens services users, and other stakeholders.
  • Prototype and validate proposed design solutions using a variety of tools – including non-digital approaches.
  • Identify and understand constraints, communicate these and work within them (including challenging the validity of constraints where appropriate whilst ensuring standards are being met.)
  • Make and guide on design decisions and communicate how decisions have been reached.