Senior Account Manager

1 month ago

London UK, UK, United Kingdom Nonsense London Full time

ABOUT US

We’re an independent creative agency based in Shoreditch with a growing team of thinkers and doers that work with some of the world's biggest brands, including Sky, AXA, Cancer Research UK and HSBC, to name just a few.


We’re against grandiose claims about changing the world and winning attention at any cost.

Instead, we build brand credibility. In today’s world, that’s harder than ever so we search for,

celebrate and protect our clients’ brand credibility.


We do this by developing game-changing strategies and telling powerful stories in creative, authentic and innovative ways. Combining the skills of our core team and our global community of freelance talent, we build the best team to respond to every brief.


THE ROLE

This role requires a positive and ambitious account handler who has a real passion and flair for managing client relationships and project delivery. Joining our Client Services team, you will be given the opportunity to work across a range of clients, working closely with all internal departments and acquiring new skills and experiences as your career develops.


You’ll be able to spin multiple plates and manage numerous elements of different live projects on time and on budget. You need to be super collaborative, efficient and organised with hands-on experience of working in a similar client services role, as a SAM, or an AM ready to step up, at an integrated, digital and/or creative agency. Your experience will include social content campaigns and film production.


If you like to stick within your lane and look to others to solve problems, Nonsense isn’t the place for you. If you’re someone who truly takes ownership and brings people together to find solutions, you’ll love it here and your levels of autonomy will know no limits. We’re looking for someone that’s excited about playing an important role in our ambitious growth plans.


RESPONSIBILITIES

  • To be a driving force behind our work moving smoothly through the agency and to client delivery.
  • Autonomous management of projects on time, on budget inc. reconciliation and reporting.
  • Briefing teams effectively, ensuring work is of a high standard and in line with the client brief & objectives.
  • Confident communication with and management of multiple client stakeholders.
  • To quickly build trust and rapport with your key clients.
  • Using your in-depth client and brand knowledge to help shape our work, you'll bring the client perspective to internal meetings and meaningfully contribute to internal reviews.
  • Creation of scopes, costs, timing plans & change requests, as well as other required administration tasks, including ongoing management of status documents and updates and resource scheduling.
  • Timely and accurate booking of resource requirements with proactive forward planning.
  • Proactive identification of new opportunities by building strong client relationships and an understanding of their brand/business opportunities and/or challenges.


SKILLS & EXPERIENCE

  • Relevant experience in a similar client facing / account management role.
  • Experience using Streamtime (preferred but not essential).
  • Proven project management skills with examples of successfully delivered social first content-led projects, including film production for social (this is integral to the role).
  • An understanding of creative and production processes, from brief to delivery, including experience of working directly with studio teams e.g. art directors, copywriters, designers, editors, and production partners e.g. producers, directors.
  • Confident and able to liaise with all levels of our clients’ internal teams with flawless verbal and written communication.
  • Experience leading client meetings including briefings and post project reviews.
  • Passionate about marketing with a proactive attitude to learning and personal development / growth.
  • Super-organised with fantastic attention to detail and excellent written English and numeracy skills.
  • Articulate, professional and personable with excellent overall time management.
  • And last but by no means least - positive energy We have each other's backs at Nonsense and it’s essential that you are a team player with the ability to pull colleagues along when needed. They’ll be there for you too

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