Complaints Case Manager

1 month ago


Salford UK, Greater Manchester, United Kingdom Davies Full time

Join Our Dynamic Team at Davies


Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here’s why you’ll love being part of our family:


Valued and Supported:

You’re not just an employee; you’re a vital contributor. We appreciate your unique skills and perspectives, and we’re committed to your growth.

Perks Galore:

Reward Platform: Unlock exclusive discounts at over 800 retailers. Treat yourself—you’ve earned it

Time Off:

Enjoy 25 days of vacation (and the option to snag up to 5 extra days each year). Work-life balance? We’ve got you covered.

Learning Opportunities: Develop your skills, earn professional qualifications, and thrive in a culture of continuous learning.


Key Responsibilities:


Proactive Caseload Management: Efficiently handle claims, meeting Service Level Agreements (SLAs) consistently.

Customer-Centric Approach: Interact with clients and customers professionally, ensuring fairness and empathy.

Effective Supplier Collaboration: Manage third-party suppliers to drive cases toward settlement, considering service quality, cost, and timelines.

Quality Workmanship: Produce high-quality work aligned with internal processes and guidelines.

Authority Levels Adherence: Operate within approved authority levels for decision-making.

Regulatory Compliance: Uphold governance and regulatory processes (Data Protection [DPA], TCF, FCA).

Self-Development: Take ownership of your professional growth through Personal Development Reviews (PDRs) and relevant learning.

Positive Team Player: Contribute to a great team culture.


Measured by:


SLA Performance Data Analysis: This involves analysing service level agreement (SLA) data to ensure we’re meeting response time targets.

️‍♂️Client Audit and Feedback of Specific Cases: Collecting feedback from clients about specific cases helps us understand their needs and improve our services.

Internal QA Audit: Regular quality assurance audits ensure that our processes are aligned with standards and best practices.

No Regulatory / Process Breaches: Compliance with regulations and adherence to processes are critical. Let’s keep those breaches at bay

Completed PDR Forms, Competency Reviews: Performance Development Review (PDR) forms and competency reviews help track individual growth.

Team Performance and Feedback: Collaborating effectively and providing constructive feedback contribute to team success


Skills and Experience We Value:


Property Claims Handling: Prior experience in managing property claims is essential.

Customer Service Excellence: Strong communication skills for client satisfaction.

Regulatory Awareness: Familiarity with relevant guidelines.

Interpersonal Skills: Ability to connect with diverse stakeholders.

Time Management and Organization: Proven ability to meet deadlines.

Self-Motivation: Drive for continuous self-improvement.

✍️Effective Communication: Proficiency in written and verbal communication.

IT Savvy: Comfort with technology and software tools.

Problem-Solving Aptitude: Analytical thinking for practical solutions.

Our values:


Dynamic:We adapt swiftly to change, always looking ahead.

Innovative:Solution-focused, with an entrepreneurial mindset.

Succeed together: We succeed together, valuing diverse perspectives.

Connected:United under one mission, making a difference.


We’re committed to equal opportunities and support applicants with disabilities. Contact Human Resources for any necessary adjustments during the application process.



  • Salford, UK, Greater Manchester, United Kingdom McGregor Boyall Full time

    Our client is a leading Retail brand based in Manchester. They are actively hiring an Employee Relations Case Manager to join their HR Shared Services Team for 6 months starting immediately!This role is critical to the business and will deliver high-quality and accurate advice on all aspects of employee relations, including providing end-to-end case...

  • File Handler Assistant

    2 months ago


    Salford, UK, Greater Manchester, United Kingdom Keoghs Full time

    We are looking for enthusiastic and motivated individuals to join our Delegated Fraud Team as a File Handler Assistant. This is a great opportunity for those looking to start their legal career.The File Handler Assistant role involves undertaking agreed delegated actions in case strategies in order to achieve the best possible outcome in cases. A File...


  • Salford, UK, Greater Manchester, United Kingdom Keoghs Full time

    Job PurposeWe are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division in order to take the next step in their legal career. You will work in collaboration with industry leaders and household names in insurance. Many of our leadership team and partners started their careers at Keoghs which underlines...


  • Salford, UK, Greater Manchester, United Kingdom Keoghs Full time

    The DA Litigated File Handler role involves working within a team of fraud specialists and legal support staff. The DA Litigated Fee File Handler will run a caseload of Litigated RTA suspected fraud cases under Delegated Authority on behalf of a cross section of insurance clients.The File Handler will work in close conjunction with the Team Leader and the...


  • Salford, UK, Greater Manchester, United Kingdom Keoghs Full time

    Legal Costs NegotiatorBolton, 1 day a week in the officePermanent, full-timeCompetitive salary on offerJob purposeThe successful Legal Costs Negotiator will review, assess and negotiate settlement of costs matters and deal with all procedural aspects and pleadings until settlement or assessment of costs within our dedicated Clinical Negligence Costs Team....

  • Law Costs Draftsman

    2 weeks ago


    Salford, UK, Greater Manchester, United Kingdom G2 Legal Full time

    An experienced Law Costs Draftsman is required to join a leading law firm to prepare Precedent Hs, Precedent Rs, Precedent Ts and to advise, negotiate and deal with all aspects of costs budgeting. As a law costs draftsman you will be required to have previous cost budgeting or drafting experience either claimant or defendant. The role is working a 35 hour...


  • Salford, UK, Greater Manchester, United Kingdom Keoghs Full time

    Casualty Litigated Claims HandlerBolton, hybridPermanent, full-timeSalary: Up to £35,000Essential: Previous defendant litigation file handling experience and/or previous experience inEL/PL claims either claimant or defendant, previous experience in personal injuryJob purpose:Our Public Sector Casualty team based in our Bolton office are looking to recruit a...

  • Portfolio Manager

    4 months ago


    Manchester, UK, Greater Manchester, United Kingdom Student Cribs Full time

    We’re now recruiting for an experienced Portfolio Manager to join the team to lead our letting, management & customer service operations across our fast-growing property portfolio. This is an important role leading an established team and an exciting opportunity for a high calibre candidate seeking significant responsibility. Responsibilities• To manage...

  • Service Manager

    4 days ago


    Manchester, UK, Greater Manchester, United Kingdom Midea UK Full time

    Reporting to the Head of Service, the service manager is responsible for ensuring the Midea Field Service Network is operational and delivering against service level agreements (SLA).Accountable for the aftermarket service budget and costs associated with in and out-of-warranty repairs, and associated exchanges. ResponsibilitiesBusiness acumen and...


  • Salford, Greater Manchester, Greater Manchester, United Kingdom CitySuites Full time

    CitySuites is seeking an enthusiastic Assistant Housekeeping Manager with a passion for not only delivering the highest standards of cleanliness but also deliver the highest level of customer service.As the Assistant Housekeeping Manager, you will be responsible for:Allocating duties to the housekeeping team.Checking the standards of the rooms the...

  • Technical Manager

    4 weeks ago


    Rochdale, UK, Greater Manchester, United Kingdom Finlay Jude Associates Ltd Full time

    Technical Manager Industry Sector: Passive Fire Protection, Fire stopping, Fire Compartmentation, Building Envelope, Cladding, Curtain Walling, Facades SpecialistTo manage product and process development activities to company R&D / Marketing objectives. To be the UKCA and CE liaison officer for PPE.Benefits:33 days holidays2 x Life AssuranceHealth Care Cash...


  • Oldham, UK, Greater Manchester, United Kingdom BlueGate Consulting Full time

    Customer Quality Engineer – Oldham or Munich – 8DAre you a seasoned professional with a passion for quality and customer satisfaction?A prestigious client is seeking a Customer Quality Engineer to join their dynamic team, with positions available in both Oldham and Munich. This role offers an exceptional chance to make a significant impact within a...


  • Oldham, UK, Greater Manchester, United Kingdom BlueGate Consulting Full time

    Customer Quality Engineer – Oldham or Munich – 8DAre you a seasoned professional with a passion for quality and customer satisfaction?A prestigious client is seeking a Customer Quality Engineer to join their dynamic team, with positions available in both Oldham and Munich. This role offers an exceptional chance to make a significant impact within a...


  • Manchester, UK, Greater Manchester, United Kingdom Tuckers Solicitors Full time

    Job TitleCentral Services ManagerLocationGreater ManchesterJob TypePermanent, Full-Time 40 hours per week (office based)About UsTuckers Solicitors is one of the UK’s leading criminal defence firms. Established in 1980, we have a nationwide team of experienced lawyers providing immediate and expert support.Renowned and recommended by Chambers & Partners,...


  • Manchester, UK, Greater Manchester, United Kingdom Midea UK Full time

    Reporting to the Head of Service the UK Quality Manager is responsible for all Quality issues within the UK and Ireland. Creating Service Call Rates and proactively analysing field failure data and collaborating with factories and product line for corrective actions to product design / range. Responsible for driving and challenging individual product...


  • Manchester, UK, Greater Manchester, United Kingdom SWAY Hair Extensions Full time

    Purpose of RoleAs Customer Experience Executive, the role will be involved in processing and resolving inbound customer enquiries and orders, identifying and understanding customer needs and always providing a consistently high-quality service.This department is all about providing excellent customer service to all our customers and clients as well as...

  • Account Manager

    1 month ago


    Manchester, UK, Greater Manchester, United Kingdom The City Recruiter Ltd Full time

    Job Title: Account ManagerLocation: Manchester City CentreSalary: £25,000 per annum (OTE £28,000)Job Type: Full-Time, PermanentAbout the Role:Our client, a prestigious high-end personal shopping company, is seeking a dedicated and detail-oriented Aftercare Assistant. This role is pivotal in ensuring exceptional client satisfaction and maintaining the high...

  • Duty Manager

    1 month ago


    Salford, Greater Manchester, Greater Manchester, United Kingdom CitySuites Full time

    Overview: CitySuites are serviced apartment that offers luxury touches with home comforts, offering a level of service and quality youd be hard-pressed to find elsewhere in the market. This fusion is the first of its kind and the end result is a highly desirable accommodation where residents dont have to compromise on their lifestyle or property choice.We...

  • Brand Manager

    1 month ago


    Altrincham, UK, Greater Manchester, United Kingdom NES Advantage Solutions Full time

    Brand ManagerLocation: Altrincham Ready to sprinkle some marketing magic? Join us as a Brand Manager and turn strategy into dazzling success! ⭐Are you ready to take our brand to new heights and become the superhero of marketing? We’re on the lookout for a dynamic Brand Manager to join our team! You’ll be the fearless leader for NES Advantage, executing...

  • Business Analyst

    3 weeks ago


    Manchester, UK, Greater Manchester, United Kingdom Head Resourcing Full time

    Business AnalystHybrid role with 3 days in Manchester City CentreUp to £65k + benefits package & home working Are you a dynamic and versatile individual seeking a challenging role as a Business Analyst?This leading specialist business and travel solutions company are looking for a BA to join their expanding IT department helping define and manage business...