Events Operations Manager

5 days ago

Ascot SL, Ascot, United Kingdom Blue Arrow - Southampton Full time

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture.

Passion - We love what we do. We are determined to deliver our best, every day.
Personality - We are each unique and extraordinary. We encourage personalities to shine.
Respect - We respect and celebrate our differences. They add new brilliance to our culture.
Working together - With shared vision, trust and network of support we become unstoppable.
Creativity - We approach each day with creative curiosity to add new delights to our guests' experience on every level.
POSITION OVERVIEW
* To manage the smooth running of the Events Operations Department under the direction of the Events and In-Room Dining Manager whilst following the company's standards and procedures.
* Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meeting and exceeding the guests' expectations.
* Lead and coach your team to provide service excellence across the 240 acres of parkland. Provide luxury food and beverage service to all our guests, whether they are dining in their room, part of a social or corporate event or enjoying a picnic on property.
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
* Check that the event spaces are set as per the corresponding function sheet and clients instructions.
* Coordinates the set-up of meeting rooms to ensure that they are maintained to "Show-round" standard when not in use.
* Takes overall responsibility for guest & staff satisfaction, by assisting the In-Room Dining and Event Operations Manager in directing events operations.
* Seeks opportunities to improve the guest experience by seeking feedback, evaluating service levels, and developing strategies to improve areas of concern.
* Ensure that the department is well organised and the required administration is carried out accurately and timely.
* Conducts daily pre-shift meetings to allocate tasks to the team, discuss event detail and or special requests whilst ensuring efficient staffing levels for the needs of the business.
* Attend weekly function meetings and daily hotel briefings in the absence of In-Room Dining and Event Operations Manager
* Ensures that all storage areas, still rooms and bar areas are cleaned and inspected on a regular basis.
* Guarantee that the highest standard of service and product is delivered to our guests at all times and review regularly.
* Manage department stock and ordering process while controlling operating costs, payroll and departmental expenses against the P&L.
* Have a high level of presence within the department to lead by example through a 'hands on' approach.
* Be confident in communicating with guests to ensure that their expectations are met and exceeded by providing a personalised service.
* Log any guest information accurately, using our guest information platforms.
* Be responsible of back of house and preparations areas to ensure overall cleanliness and organisation at all times through regular monitoring.
* Ensure that all billing and cashiering are conducted as per the required standards.
* Aim to achieve guest and team engagement targets in line with our scorecard.
* Ensure that your department achieve financial targets whilst maintaining a cost conscious approach.
* Promotes a cross-disciplined culture, which encourages employees to build strong working relations across all teams, and to respect different roles and responsibilities.
* Manage and deliver an effective training and development system for the team to ensure that they meet the required standards and develop in their roles.
* Work closely with the Director of Events, Events Sales Team and culinary team ensuring communication throughout the department is streamlined.
* Complete performance reviews, set employee goals and coach individual's development.
* Work with In-Room Dining and Event Operations Manager to create rotas and manage shifts patterns in line with business levels, taking into account holidays, sickness and ensure accurate record keeping on the relevant systems.
* Co-ordinate with In-Room Dining and Event Operations Manager to build agency staffing forecasts and ensure that these are communicated in good time
* Work across both Event Operations and In-Room Dining departments in line with business requirements, under the direction of Director of Food & Beverage
QUALIFICATIONS & DESIRABLES
* Hotel school diploma or equivalent
* 5 star hotel experience
* Previous similar experience
* Food and wine knowledge
* Commercial and Business awareness
* Excellent interpersonal skills
* Leadership skills
* Influencing skills
* Training skills
* Complaint handling/Problem solving
* Motivator

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.


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