Site Reliability Manager

4 weeks ago

London, UK, United Kingdom BORN Full time

The Site Reliability Manager is accountable for the maintenance, configuration and support of all web servers that will include CMS and ecommerce sites on behalf of Born clients.


The role will primarily focus on the implementing and monitoring sites for performance, security, and uptime.


Essential Functions

  • Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
  • Maintains Web system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system, software, and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor.
  • Provide primary operational support and engineering for multiple large, distributed software applications.
  • Gather and analyse metrics from both operating systems and applications to assist in performance tuning and fault finding.
  • Partner with development teams to improve services through rigorous testing and release procedure.
  • Participate in system design consulting, platform management, and capacity planning.
  • Create and present reports to our clients and further recommendations.
  • Create sustainable systems and services through automation and uplift.
  • Handle code deployments in all environments
  • Follow all best practices and procedures as established by company


Requirements

  • Experience in Linux environment
  • Knowledge of the development process including automated deployment (Jenkins, Bitbucket, Github, Terraform, etc.)
  • Knowledge of Magento/Hybris/Demandware would be preferred
  • Knowledge of ticketing systems
  • Knowledge of Newrelic, Dynatrace, Datadog, or equivalent
  • Knowledge of HTML, CSS, JS, PHP, Java, MySQL
  • Experience maintaining web and application servers (Apache, NGINX, PHP, Redis, Tomcat, Varnish, etc.)
  • Enthusiastic and results driven
  • Punctual and organised
  • Good problem solver


Why BORN?

We are an award-winning global digital agency with a core focus on creative, content and commerce. We provide a holistic suite of market-leading services, from large-scale image production to bespoke content experiences and innovative ecommerce solutions. Our evolution over 25 years represents our passion for delivering fully integrated creative work to our global clients.


  • Established in 1984, BORN has a Global footprint ensuring you will be immersed in a truly multicultural, diverse and talented team.
  • At BORN, you can look forward to working with some of the most recognised, luxury brands in the world that we are fortunate to call our clients.
  • We have enormous plans for growth and are always staying on the cutting edge of Technology to the benefit of both our employees and customers


Our Values We are…


● Authentic - We embrace authenticity. Every voice is heard

● Bold - We empower creativity. We take and face challenges fearlessly

● Leaders - We’re industry pioneers. We’re keen to share our innovations

● Collaborative - We work across eight countries as one

● Diverse - We lead with empathy and we celebrate inclusivity

● Committed - We’re dedicated to creating only the most impactful work


BORN is an equal opportunity employer and all employment decisions are made on the basis of valid job qualifications regardless of race, color, faith, sex, age, national origin, ancestry, religion, medical condition, sexual orientation, marital status or disability.

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