Venue Manager
4 weeks ago
Job Description
Job Title
Venue Manager
Reports To
Ops manager / Senior Management Team
Location
Glee Club Glasgow
Position Information
Salary £30,000 to £33,000 pa - dependent on experience and suitability for role.
Performance Related Bonus scheme available immediately after probation.
This role is on a full-time contract of up to 48 hours per week, subject to successful completion of a 6 month probationary period (please note weekly hours will fluctuate seasonally with demand).
28 days annual leave per year - none to be taken in late November or December.
About The Glee Clubs
Originally the first purpose-built comedy venue outside London, The Glee Clubs are one of the most respected group of venues of their type in the world, setting new standards in entertainment and hospitality. With venues in Birmingham, Cardiff, Nottingham, Oxford and Glasgow, they are known as the market leader in live comedy, whilst simultaneously building a notable reputation in music, cabaret and other special events. A slowly growing business, The Glee Club aims to gradually expand to become the leading mid-sized entertainment venue business in the UK.
Glee Glasgow is a single room, single bar operation with one auditorium with capacity of 350 seated or 600 standing. It is open every Friday and Saturday for our weekly comedy nights, as well as being available to hire to some of biggest names in comedy, music, drag, cabaret and spoken word. It is licensed until 3.00am.
Summary of position and key attributes
The Venue Manager is a broad and varied role that shapes and supports all aspects of our live event operation. As a keyholder, and the line manager to the Heads of our bar, floor, kitchen, box office and technical departments you will be managing everything on an event day, and meeting the needs where necessary of the touring party & promoter, as well as venue staff and contractors. When the doors open you are the Duty Manager, and face of the venue to our customers, all while ensuring revenue targets are met and the experience is the safest it can possibly be.
The ideal candidate would have previous experience in a supervisor or management position in a live entertainment venue, or a bar and restaurant environment, with a history of driving revenues and improving the customer experience. They would be a strong problem solver who can think clearly and calmly on their feet and under pressure, as well as being a people manager who can assess our staff, talk to them with understanding and motivate them effectively. A passion for live comedy and prior knowledge of the UK comedy industry would also be beneficial, but not essential.
Main objectives of the role
- As the Duty Manager you will always have one eye on the operation of our event nights, ensuring standards of customer service, bar and food spends are as high as possible, without compromising on safety or the quality of the event we are hosting.
- Similarly, working alongside the Heads of Department, you will collaborate with them and research ways to improve our operations, our revenue streams and our safety record.
- One of the most important functions is to write the weekly rota for all our casual staff, which is a careful balancing act of different types of shows, audience profiles, opening and close times, staff availability that requires attention to detail.
- As the Venue Manager, cost control across the business is a vital function of your role. Through control of the rotas you will especially manage our expenditure on wages, but you are encouraged to seek opportunities to make savings in any and every area you feel possible, including purchasing.
- Once established in the role, you will be a trusted and respected manager to all our staff, who can correctly identify the right time to intervene and when to let the staff work under their initiative. You will also be an early point of contact for any ideas or concerns they may have.
- Create a welcoming environment for all acts, promoters, staff & customers, to ensure their experience is a positive one and that events are run to a high standard.
Duties and Responsibilities
- Duty Management of events, including working alongside all stakeholders, to deliver each event to the satisfaction of the promoter, our customers, police licencing and the venue owner.
- Being responsible for planning and scheduling staff on multiple-show nights and ensuring the venue operation is efficient and effective in such circumstances.
- Line management of heads of departments – bar / floor / kitchen / tech / security & box office.
- Writing rotas and deployment of staff for event shifts, in line with agreed budgets and expenditures.
- Helping to forecast sales revenue on a weekly basis.
- Completing and submitting accurate wage and payroll entries.
- Purchasing and ordering stock, and working with external stock takers to ensure GP’s are met.
- Checking deliveries into the club and inputting onto relevant systems.
- Recruitment and training of casual staff.
- Responding to customer feedback and complaints.
- To act as ‘DPS’ for the Venue and on these occasions to ensure that the venue operates in accordance with its legal responsibilities.
- Working to agreed operational and H&S procedures and being responsible for our operation meeting these standards during event hours.
- To co-ordinate and implement with the Marketing Department all internal / external marketing of all events to include the planning and placement of local advertising if required.
- Working with the Operations Manager and the SMT to continually improve and develop systems.
Desired Skills and Qualifications
- Personal Licence holder
- Education to degree level
- History of people management
- Good verbal communicator
- Attention to detail
- Experience in dealing with the general public
- Sound decision making / problem solving / information processing ability
- Ability & enthusiasm to drive sales
Life at The Glee
Just like our venues are designed for everyone, so is our workplace. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone. We want the different perspectives, increased creativity and higher innovation that comes from diversity. So no matter what you look like, where you come from, we want to hear from you.
We’re looking for someone who’s going to work to certain values, which we frame as a set of questions:
1. Is it safe?
This applies to all decisions and without it we don't proceed. Whether it's a decision on selling a drunk person another drink or if we open a site in a new city, we must first ask if it is safe for customers and the business.
2. Will it enhance the experience?
We are an experience led company, so would (for example) replacing someone’s drink if they spilt it accidentally enhance their experience? We think so.
3. Is it lasting?
We want our business to survive the test of time, so when a decision to do something unsustainable comes up you can guess the route we take. Do something right and do it once.
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