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Safer Gambling Manager

2 months ago

UK, UK, United Kingdom BettingJobs Full time

BettingJobs are working with a well established operator seeking to expand the team with a proactive Safer Gambling Manager.


Based remote in the UK with occasional travel requirements.


Key Responsibilities:​

  • ​Ownership of Safer Gambling policy, ensuring procedures are up to date, well documented, implemented and communicated to all necessary stakeholders.
  • ​Investigate escalated potential problem gamblers and action accordingly.
  • ​Identify potential at risk behaviours of High Value Customers through in-depth reviews of customer activity that leverage analytics tools, and conduct appropriate detailed interactions, documenting thoroughly.
  • ​Carry out affordability checks on High Value Customers to supplement SG assessments, taking into account source of funds and wealth.
  • ​Maintain all Safer Gambling records for internal use and regulatory purposes.
  • ​Provide and present statistics, information and KPIs for internal reports and regulatory returns.
  • ​Take ownership of and maintain the AGCC ICS (Internal Control System) document.
  • ​Participate in regulatory audits and compliance assessments to demonstrate the SG framework.
  • ​Provide Social Responsibility regulatory updates and guidance to stakeholders and deliver training to colleagues.
  • ​Work with the Head of Risk & Compliance for regulatory queries and inspections
  • ​Undertake SG risk assessments for new products and new regulatory guidance.
  • ​Create and maintain relationships with Safer Gambling organisations such as GambleAware, GamCare and GamStop.


What we are looking for

  • ​The ideal candidate will have a minimum of 5+ years experience in Compliance or Safer Gambling.
  • ​Strong understanding of and/or experience with operator licensees would be beneficial (particularly UKGC and AGCC)
  • ​Very strong documentation and analytical skills particularly in AML/Fraud/Risk Management
  • ​Experience in developing and implementing policy and procedures
  • ​Recognised accreditation in AML, Responsible Gambling, Data Protection, Risk Management or other Compliance areas would be beneficial
  • ​An understanding of the relevant regulatory frameworks
  • ​An ability to communicate succinctly and clearly, verbally and in writing
  • ​An ability to work autonomously while ensuring the Legal & Compliance team are kept updated
  • ​Being decisive and be able to make recommendations to the Head of Risk & Compliance/General Counsel
  • ​Fast learning ability to develop a knowledge and understanding of continuously updated regulations