Property Manager
1 month ago
Do you have lettings or property management experience? We are searching for someone to join our client's growing, boutique, lettings agency.
This role would be overseeing a modest portfolio of 70 properties. We are looking for a team player who has a really strong attention to customer service and problem solving.
Key responsibilities:
Throughout tenancy
- Responsibility for the management of a portfolio of properties
- Liaising with both Landlords and Tenants
- Working with the Lettings team to ensure seamless service for managed new tenancy starts, ends and renewals
- Property inspections and reports for all managed properties, including Vacant Managed
- Instructing and overseeing maintenance works and ensuring that all invoices are paid in a timely fashion
- Setting up, closing and transferring utility accounts
- Complaints handling in the first instance
- Maintaining each property record so that all information and updates are available to other members of the team and the front office where appropriate
- Ensuring that EDGE is kept up to date at all times
- Arranging the renewal of GSR, EICRs and other relevant documents when applicable
- Dealing with and processing insurance claims
- Opening and processing all Property Management post
Start of tenancy
- Setting up new managed properties
- Sending Inventory check in reports to Landlords and Tenants
- Sending Welcome Letters at the start of a tenancy
End of tenancy
- Booking Inventory check outs and ensuring the clerk takes meter readings
- Sending check out reports to Landlords and Tenants
- Dealing with end of tenancy claims and liaising with MyDeposits
Experience and skills
- Excellent communication skills (written and verbal)
- Ability to deliver outstanding customer service
- Strong organisational skills
- Ability to work under pressure
- Ability to problem solve
- Ability to work effectively autonomously and with other team members
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