People Shared Services Coordinator

5 days ago

London UK, UK, United Kingdom The London Clinic Full time

We have an exciting opportunity for a People Shared Services Coordinator to join our People team. This role is a based in our Head Office in Central London (NW1 4LJ), with a hybrid working model. This position is a 12-month FTC. We are also offering a competitive salary plus a fantastic array of benefits.

Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities located in the heart of London's medical community around Harley Street. We have circa 1350 employees, and we are dedicated to providing our patients with expert, individualised treatment and care. We cover a comprehensive range of services, including complex medical and surgical procedures plus a range of cancer services. The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of "We go further", "We work as one" and "We personalise care."

Job Profile

As People Shared Services Coordinator you would provide a proactive and professional People (HR) customer service to our customers - managers, employees, new starters and third parties - in person, via email or other written correspondence or over the phone/ video calls.

You will co-ordinate the on-boarding and compliance process for new starters, ensuring that all new starters (permanent, fixed term contracts and bank) are on-boarded in accordance with safe recruitment processes and polices and within set SLAs, as well as being the first point of contact from staff for all HR systems related queries (iTrent).

  • Job Type: This is a full-time, 12 month FTC working 37.5 hours per week, Monday to Friday with a hybrid working model of 2-3 days per week on-site.
  • Salary: Competitive
  • Location: 1 Park Square West, London, NW1 4LJ (accessible via Baker Street, Great Portland Street and Regents Park stations)
  • Benefits package:
    Contributory pension scheme (total annual contribution up to 20%).
    Private Medical Healthcare.
    33 day's annual leave (Inclusive of bank holidays).
    Season ticket travel loan, family friendly benefits, and a wide range of discounts with a variety of retailers/services, plus much more.
    We also offer excellent career development; with clear career pathways and access to further education.

Key Duties

  • To manage multiple mailboxes, ensuring emails are responded to in a professional and timely manner, and be an active member of the People Team phone line and office
  • Provide an efficient HR/People service to The London Clinic's managers, employees, new starters and external third parties.
  • To respond to iTrent Self-Service and People Manager user queries including clarifying annual leave entitlements, amending and creating working patterns, maintaining reporting lines and responding to queries regarding timesheets.
  • To work flexibly within the team, assisting with phone enquiries, general filing and typing of correspondence on a daily basis, maintain office supplies, and provide additional support to wider members of the People team as required.

Skills & Experience

  • Proven administrative and customer service experience of working in a fast-paced HR/People team environment.
  • Knowledge of right to work requirements including UK immigration compliance is highly advantageous.
  • Experience of MHR iTrent is desirable but not essential.
  • Excellent IT skills with strong knowledge of Microsoft packages.

The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.

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