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Digital Customer Experience Manager

4 months ago

London, UK, United Kingdom Salt Full time

Digital Customer Experience Manager – £70K– Hybrid (London) – Consumer Industry

I have partnered with a world-leading Consumer business that has a strong global reach in over 10 markets.

This is a brand-new role to the business where you will play a crucial part in transforming the customer experience for all consumers and businesses across the multiple markets. This business has ambitious plans, and you will get the opportunity to part of each execution, with a passionate and humble team.

You will be reporting to the Senior Manager of Digital Experience and Communications, and work with a team of specialist marketers across the global business.

Key Responsibilities:

· Drive customers through the digital journey across the European markets.

· Work closely with the product and UX teams to create new opportunities.

· Lead the current and future digital roadmap.

· Provide analytical insight for new opportunities and understanding of the trends in the market.

· Implement new ideas to get customers to use the product.

Skills & Experience:

· Strong experience in customer experience management and digital journeys.

· Excellent communication skills to work across the wider teams (product, UX) and global teams.

· Analytical skills to draw on trends on insights - this is essential

· Previous experience working in digital channels.

· Open to industries, but advantageous to come from a Financial/Insurance/Consultancy Industry