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Operations Manager
3 months ago
About Our Client:
Our client is a supplier of high-quality reagents and kits for life science researchers. Renowned for their commitment to excellence, they drive scientific research and innovation. As they continue to expand, we are partnering with them to recruit an Operations Manager to oversee key functions within their organization.
Responsibilities:
- Oversee the entire order processing workflow, ensuring accuracy and efficiency from quote to order fulfillment.
- Collaborate with internal teams to prioritize orders, resolve discrepancies, and meet customer delivery expectations.
- Implement and optimize order management systems to streamline processes and enhance order accuracy.
- Monitor and analyze order fulfillment metrics, driving continuous improvement initiatives.
- Address customer inquiries via email and telephone, covering quotations, orders, and delivery schedules.
- Manage transportation logistics, including freight forwarding, customs clearance, and scheduling.
- Coordinate with shipping partners to optimize routes, minimize transit times, and reduce shipping costs.
- Ensure compliance with regulatory requirements and uphold high standards for product transportation and handling.
- Resolve logistics issues such as delays or damages, implementing corrective actions as necessary.
- Oversee the pick, pack, and shipping processes for both domestic and international shipments.
- Develop and execute effective supply chain strategies to optimize inventory levels and ensure timely product delivery.
- Monitor inventory levels, track shipment schedules, and manage stock replenishment to meet customer demand.
- Identify and resolve supply chain issues proactively to maintain seamless operations and minimize disruptions.
- Receive stock from supply chain partners, ensuring accurate processing for storage or customer orders.
- Lead and mentor a team of coordinators, fostering a collaborative work environment focused on teamwork and accountability.
- Set clear performance goals, assess team achievements, and implement strategies to enhance productivity and efficiency.
- Encourage a culture of continuous improvement and professional development within the team.
Qualifications:
- Bachelor’s degree in a Life Science field.
- Proven track record in logistics, supply chain, or operations management within the life sciences or a related industry.
- Strong knowledge of logistics principles, transportation regulations, and supply chain best practices.
- Experience with order management systems, inventory management software, and logistics tools.
- Excellent analytical, problem-solving, and decision-making abilities.
- Effective leadership skills with the ability to motivate and inspire teams.
- Outstanding communication, negotiation, and interpersonal skills.
- Detail-oriented, organized, and capable of managing multiple priorities in a dynamic environment.
- Demonstrated strong work ethic and ability to work independently.
How to Apply:
Interested candidates are invited to submit their CV.
