Optical Sales Assistant

6 days ago

London UK, UK, United Kingdom Tom Davies Full time

About Us

With an unparalleled approach to client service, personalisation and eye health, Tom Davies Bespoke Opticians is unrivalled in the luxury eyewear market.

More than 23 years ago Tom's bespoke eye wear service was launched and we're continuing our journey of growth - daring to stand-out and lead the luxury, bespoke eye wear market, from our London factory and HQ.

Now with four boutiques in London and an impressive roster of international stockists, Tom Davies has built an impressive customer base of stylish celebrities, sports personalities, and discerning individuals, alongside Tom’s extensive film and television work.


The Role

We’re seeking an enthusiastic, passionate, and dedicated Optical Sales Assistant to enable the delivery of unparalleled service to our valued clients in our boutiques. The ideal candidate for this position will be comfortable operating in a luxury retail setting, always putting the needs of our clients at the heart of their decision making. With a comprehensive induction and training, you will be comfortable in customising frames to your unique client needs, alongside taking measurements and understanding the high standard of optical excellence we provide to our valued-clients.

Reporting to your store manager, your dedication and hard work will be rewarded through our industry leading commission schemes. Whilst you will spend most of your time within your home store in Sloan Square, you will be expected to cover as well at any of our zone one and two optical boutiques, in Central London.


The Responsibilities

  • Listening to clients wants and needs, providing clear advice and expert product recommendations to deliver a bespoke service unavailable from others in our field
  • Have and maintain excellent, up to date product knowledge – particularly of key frames that Tom has designed for Hollywood & the movies
  • Understand and anticipate each client's needs and delight them with the service provided – always aiming to exceed their expectations
  • Bespoke frames and lenses to clients exacting specifications – always triple checking the prescription with your optometrist or dispensing optician
  • Ensure all store systems and operational procedures are followed accurately and as instructed by a member of your management team or their designate
  • Carry out duties in connection with store opening and store closing
  • Ensure the store and frames are impeccably presented, at all times
  • Ensure merchandising is in line with our VM standards and the commercial objectives of the store
  • Participate in audits, counts, deliveries and stock control procedures as required
  • Observe till procedures and minimise stock/trading losses
  • Take measurements and support clients with collections, ensuring a perfect fit, feel and function


Requirements

  • Optical experience is a must
  • Luxury industry experience – essential
  • Experience in a one-to-one sales and customer service environment
  • Proactive, with a 'can-do' approach
  • Excellent communication skills – articulate and personable
  • Impeccable personal presentation, excellent manners and diplomacy


Experience

  • Optical Retail sales: 2 years minimum
  • Luxury Retail Sales: 2 years


Job Type: Permanent, Full-time

Pay: £26,000.00 per year plus a very attractive bonus scheme


Schedule:

  • Day shift
  • Weekend availability


Ability to commute/relocate:

  • London: reliably commute to work (required)


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