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Retail Supervisor

1 month ago

Bristol Bristol BS EE, Bristol, United Kingdom Cobra Coffee - Starbucks Franchisee Full time
**Assistant Store Manager**

Take your place at the heart of our community, where your voice matters and
your passion for customer service is brewed into everything we do. We have an
exciting opportunity for you to join our team as an Assistant Store Manager,
working with the Shift Supervisors you’ll take the lead of the shift, working
with your team of baristas to create the Starbucks Experience for our
customers with high quality service, beverages, and products.

You’ll not only join the Starbucks family but the Cobra Coffee family. Cobra
Coffee is proud to be a Starbucks UK franchised partner. We’re a company that
cares about how we do business, it is important to us that our colleagues have
a great work life balance with opportunities to develop their skills and
experience.

**What to expect**

You’ll need previous experience of leading a team in a customer facing role.
You’ll spend your time running shifts with our customers at the core, through
coaching your team and creating a positive learning environment to your
partners on shift. You’ll champion our mission and values to create our
Starbucks experience for our customers and partners.

The best part about this role is that no two days are ever the same Working
in one of our fast-paced stores, a typical day could include:

· Work with your store manager to know your market and the competition to
identify opportunities to drive store profitability and your business forward

· Executing store operations during scheduled shifts, including organising
opening and closing duties, upholding operational policies and procedures,
including those for cash handling and safety and security, to ensure the
safety of all partners during each shift

· Collaborating with the store leadership team to guide great shifts,
providing support to partners, and inspiring the Starbucks Experience for both
partners and customers. Inspiring and motivating the store team to create best
moments for our partners and customers, including pre-empting and adapting to
any potential issues and addressingresolving any that arise to optimise the
customer experience

· Cascading and rolling out of new initiatives to enable operational
excellence and drive business results

· Supporting the growth of your partners through performance and development,
coaching, and developing your team and building positive relationships to
understand partner challenges, needs and aspirations

· Setting challenging and realistic goals to drive engagement and improve
partner performance

Given the nature of our stores, our working hours could include early
mornings, evenings, weekends.

**What we offer**

· 28 days holiday a year (including Bank Holidays)

· Free drinks and discounted food when you’re on shift, including £1 food
items

· A free bag of coffee each month and a 30% partner discounts on food,
beverages, and merchandise in Starbucks stores when not at work

· Third party discounts including 10% in Southern Co-op food stores

· Life insurance

· Comprehensive training including coffee knowledge and access to Starbucks
Global Academy (our online learning platform to help continuously develop
yourself)

· Career progression because here we actively promote internally

So, if you’re looking for a new opportunity, with us you’ll be welcomed,
you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here,
you’re a part of it all. Here you belong.

**What is our process?**

Application > CV review > Telephone Interview > Provide right to work
documentation > Interview and in store experience > Offer and onboarding

**INDCH**