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Retail Team Leader

2 months ago


Bristol, Bristol, United Kingdom Charles Tyrwhitt Full time

Position Overview

At Charles Tyrwhitt, our mission is to simplify the way men dress well, and this is made possible through our dedicated teams.

We are currently seeking a Supervisor to collaborate with the team in our Bristol location.

This role encompasses a 40-hour work week, and candidates should be prepared to work during weekdays, weekends, and public holidays.

Key Responsibilities

The Supervisor position plays a vital role in the leadership framework of the store, with the primary goal of coaching and inspiring the sales team to surpass targets, optimize KPIs, and provide exceptional customer service.

This will be achieved by fostering a professional and enjoyable store atmosphere, promoting a winning attitude in service and sales, while also advocating for colleague engagement and leading by example.

The Supervisor will possess expertise in CT products, customer service, and sales techniques, and will be responsible for training the sales team and encouraging the use of training resources to help them reach their full potential.


Additionally, the Supervisor will assist in managing various operational, compliance, and administrative tasks to ensure the store operates smoothly, adhering to company policies, health and safety regulations, and security protocols.


Candidate Profile
This position specifically requires candidates with prior experience in a retail role at a Supervisor or Key Holder level.

The most critical attribute we seek is a genuine passion for customer service, along with a proven track record of maintaining this focus while achieving strong sales results.


Our work culture at CT is significant to us, and we value individuals who resonate with our three guiding principles: "BE the BOSS", "BE the CUSTOMER", and "BE the BEST".

As a creative and entrepreneurial organization, we believe that collaboration is essential for success.

Our Tyrwhitteers are change-makers, and we are looking for dedicated individuals with a proactive work ethic.


What We Offer
In addition to standard benefits, UK Retail employees enjoy the following perks:

*Competitive bonus structure - bonuses are awarded quarterly when the store meets its targets. Teamwork truly enhances our success and rewards.

*Uniform allowance - retail staff receive a uniform allowance that is updated every six months.

  • We facilitate your commute with our cycle-to-work scheme, relocation packages for career advancement, and season ticket loans for those working in London.
  • We prioritize a fun work environment. Each store has a fun fund to ensure regular parties, treats, social events, and team-building activities.
  • The Tyrwhitt Academy is dedicated to your professional growth. Our training programs enhance your product knowledge, customer service skills, and other training needs. We also offer apprenticeship-level qualifications for store colleagues to pursue while earning a full wage.

About Us

Founded by Nicholas Charles Tyrwhitt Wheeler during his studies at Bristol University, our journey began with the vision of creating superior shirts at better prices. He believed that every man, regardless of shape, size, or budget, should have access to a quality Jermyn Street shirt.

Over three decades later, while we remain renowned for our exceptional shirts, Charles Tyrwhitt now offers a comprehensive wardrobe solution for men, ensuring they receive what they desire, when and how they want it.


Our flagship store is located on London's iconic Jermyn Street, with our Global Head Office in London Bridge and an office in Manhattan to support our retail and online operations across North America, Europe, and Australia.

We are committed to ethical practices, focusing on sustainability, supporting our employees, customers, and suppliers, and contributing to charitable causes.

We continuously evaluate our social and environmental impact, striving for improvement.


Our Culture
At Charles Tyrwhitt, we truly value our people.

Our diverse and passionate team, known as Tyrwhitteers, thrives in a fun, engaging, and rewarding environment, empowered by our three core beliefs: "BE the BOSS", "BE the CUSTOMER", and "BE the BEST".