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Chinese Speaking Graduate Technical Support Engineer

2 months ago

Hayes UK, London, United Kingdom Hikvision UK & Ireland Full time

Technical Support Engineers within Hikvision Adriatic region play a pivotal role supporting distributors, integrators and installers and ensuring that difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. An ideal candidate will be a good communicator who has a good understanding and a strong interest in Information Technology and is looking to develop their career in the technical industry.


Responsibilities

  • Provide support via phone and e-mail to distribution partners and installers in the Adriatic region on Hikvision products efficiently and accurately.
  • Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
  • Help and support with testing products; and report the results to your line manager.
  • Maintain and develop the company’s CRM system by insuring all data relating to customers and support tickets are accurate and up to date.
  • Attend regular training and meetings to maintain and expand knowledge and performance level.
  • Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service.


Knowledge and Skills

  • IT network design skills, knowledge and experience
  • IT troubleshooting skills, knowledge and experience
  • IP CCTV system design skills, knowledge and experience
  • IP CCTV troubleshooting skills, knowledge and experience
  • Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration)
  • Analogue CCTV system troubleshooting skills, knowledge and experience - desirable for existing systems and migration)


Competences

  • A good team player who is able to work with other team members to achieve team targets
  • Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations
  • Positive attitude towards work
  • High integrity
  • A demonstrable passion for Information Technology
  • Must be willing to relocate to Belgrade, Serbia